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Visitor
hazelinlondon
Posts: 1
Registered: ‎07-03-2014

Charges outside plan

I have a 4GEE plan with unlimited texts and calls to UK numbers (with obvious exceptions - 08 numbers etc). I am being charged outside of plan for texts to a UK mobile number (which are not excluded from the plan). Why is this?

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brendonx
Posts: 9,913
Topics: 103
Kudos: 957
Solutions: 610
Registered: ‎24-04-2013

Re: Charges outside plan

What network is this person on?


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Visitor
asmiberg
Posts: 1
Registered: ‎11-03-2014

Re: Charges outside plan

I have been charged as well i am on unlimited calls and going to be charged 33p for a uk mobile number not good!
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Customer service advisor
Rory_F
Posts: 549
Registered: ‎12-09-2013

Re: Charges outside plan

Hi all,

 

If you've noticed some charges outside of your allowances, and the mobile number in question appears to be a UK number, it's possible the number belongs to a MVNO (Mobile Virtual Network Operators). MVNOs are mobile operators that do not have their own network infrastructure and use a mobile network operator (MNO) like EE or O2 to provide a network for their customers.

 

4GEE price plans include most MVNOs, including the most popular (Lyca & Lebara Mobile for example). There are a small number of MVNO services that are not included in the allowances of any price plans and will be charged at the standard UK mobile rate for your price plan.

 

Best regards,

 

Rory

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