30-01-2014 08:01 PM
01-02-2014 10:21 AM
Usually these ID numbers will have a corresponding short code that you can send the STOP command to. Let us check your bill to see what we can find, if we can't find the short code for that particular service we can always block premium charges on your account. Drop us a private message with some details to kick things off.
01-02-2014 03:17 PM
I am having the same problem as everyone else on here. followed advice from Barry sent a private message only to be told I have to post on here and wait and see if get asked to send a private message !!!!
01-02-2014 03:30 PM
01-02-2014 04:07 PM
Hi brendon it was the advice from Barry I did send a private message but so far I have had no reply!!! my son got a blackberry for christmas these charges have only appeared since the 29/1/14 ..goiing to go into our locAL T-MOBILE STORE.
01-02-2014 04:50 PM
Hi this is the message I got from customer services....
We noticed you haven’t posted this on the EE community. In order to maintain the value of the Community, and ensure everyone gets a chance to help out and learn about new discussions – we’d ask that you post your comments, your questions, or issues publicly, rather than sending questions to the Customer Service team immediately via private messaging.
If you post something that we can assist with, we’ll be in touch.
If you’d like to find out about other ways to get in touch with EE, please have a look at our Contact us pages
01-02-2014 04:57 PM
But I would ring 150 and talk about this as they will be able to help you faster.
You could also try Twitter or Facebook
01-02-2014 06:36 PM
02-02-2014 08:39 PM
06-02-2014 12:20 AM
I have read somewhere that sending a text message saying STOP or STOP ALL to 60080 stops the charges on the bill.
Also please look at this site - PhonePayPlus
They regulate premium rate services and you can file a complaint on their website. There is a contact number if you would like to phone in as well.
Please post back and share any findings to help everyone else in the community and mark the post as solved.
06-02-2014 05:19 PM
My personal view is that mobile companies (not just EE) are acting as the agent of fraudsters and so are committing an offence in collecting money. I would like to see some pro bono lawyer test this in court.
phonepayplus are completely in the hands of the scoundrels.
I do recall some time ago seeing on t-mobile's website a mapping between these 7xxxxxxxx numbers and the shortcodes (5 digit numbers) so you can text STOP or STOP ALL to them. I can't find the webpage now.
I don't even know if all telcos use the same 7xxxxxx numbers.
06-02-2014 06:34 PM
Whilst the mobile phone companies could be doing more about this problem, It's not actually them that are causing this, it's dodgy app developers. These charges are coming from rogue apps that are passing the users details (mobile phone number etc) to other companies without their knowledge.
Not wanting to start a mobile O/S fight, but certain app platforms are worse than others for this
08-02-2014 09:59 AM
It would benefit the rest of the community to know this, if someone has already tried.
12-02-2014 11:41 AM
I would advise calling customer service and requesting you have your Premium Rate and International calls barred, only way to stop them adding these charges. They have no idea where the charge has originated from but will still insist that you have received premium texts or subscribed to something.
13-02-2014 06:12 PM
17-02-2014 02:44 PM
Hi all, I just received the dreaded text for the first stime this morning. After reading of all your troubles here, I felt very strongly about this and wouldn't have hesitated to leave EE if I'd felt my loyalty was misplaced in a network provider that doesn't take my interests and my protection at heart.
And so I called 150, I talked to a fantastic operator who didn't try to blame me, who didn't even question the origin of this charge. She simply said that even though she couldn't trace it back, she will remove the charge from my account so that I am not billed for it, and make sure this does not happen again by blocking premium subscriptions.
Happy customer! Although if I'm honest, I would prefer for situations like this to not arise in the first place, and there should be security mechanisms in place whenever money is involved - especially that much, as a daily charge it would add up very quickly!
I hope this helps.
24-02-2014 05:49 PM
I've just been stung with over £30 from these people and although I tried to stop it via their website, nothing worked.
In the end I dialled 150 and spoke to Michael B from T-Mobile's Waterford, Ireland branch - he was brilliant. He stopped this from my account and also prevented others from stealing money from me too. He also gave me the number of a company called Play Plus who should be able to help get my money back - will update once I have more info - their number is 0800500212
Hope this helps
11-03-2014 04:26 PM