Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40392 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73136 Views
  • 7 replies
  • 12 Helpful

Broadband wire

hi there, I have broadband installed and the wire that runs from outside my house comes into my house and runs along the skirting board in my living room. It has been secured to the board with a type of nail. The skirting board needs replaced and I c...

BigDec1 by Investigator
  • 191 Views
  • 2 replies
  • 0 Helpful

Resolved! EE white FTTP router hidden ssid

I have set my 2.4 GHz WiFi to channel 6. Does anyone know why my router is also displaying 2 hidden ssid's on the 2.4 GHz band alongside the one set to channel 6, that I named as  2.4ghz. Have factory reset router. Always done this and has been the s...

huggons by Established Contributor
  • 1273 Views
  • 14 replies
  • 5 Helpful

Website says I have no products

I'm having connection issues. This happens periodically. A technician is Sent, fixes something outside and it's sorted for a while. It just happened again. This means my Nest camera is offline and I have no doorbell. I tried checking the service stat...

EranB by Contributor
  • 213 Views
  • 5 replies
  • 0 Helpful

Smart Wifi - number of access points

I've just moved over to EE Broadband from BT Broadband. With both providers, my service is/was FTTP 1Gbps.On the BT service, I was using the Smart Hub 2 with Complete WiFi and I had four discs around the house, all connected to the Smart Hub via ethe...

garywood84 by Established Contributor
  • 249 Views
  • 1 replies
  • 0 Helpful

Connection issues

Hi, we had full fibre installed a number of weeks ago and now have just realised that our Ring doorbell won't connect and neither will our printer (need to use it asap). Wifi does not list our doorbell or printer since having the new router and have ...

Pedricks by Visitor
  • 335 Views
  • 1 replies
  • 0 Helpful