Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40580 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73742 Views
  • 7 replies
  • 12 Helpful

local call. Bank scams.

Keep receiving  weekly/ fortnightly local calls. Recorded voice informing me of my bank account , has be hacked. NOT TRUE.         List of nuisance phone numbers.{ NOTE.} all numbers are 01202 598222, 592726, 552008,  518384.                         ...

Inequality

We have  a new EE phone and broadband contract in my husband's name. The payment is from our joint account, is in a house in our joint names and is used by both of us. I'm told I can't be a joint account holder so I'm not entitled to a better mobile ...

Resolved! Full Fibre 900 very slow speed.

Anyone having issues on the FF 900 package. Currently getting 69Mbps download. Restarted the Smart Hub Plus through the app and restarted the ONT. Only knew something was wrong as my son was complaining about lag and bandwidth upstairs.     

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TuckerUK by Established Contributor
  • 558 Views
  • 7 replies
  • 0 Helpful

Why would anyone move to EE?

I called last week to switch my BB from BT and ditch the TV and landline.Guy on the phone says he`ll have to cancel my TV 1st (which he has) and call me back Monday (yesterday) to dicuss the deal.Am still waiting on the call and on reading the commen...

FifeFlyer by Investigator
  • 285 Views
  • 1 replies
  • 0 Helpful

BT to EE

I am in a BT contract for 900GB at £62 per month.I get a text from EE offering me 900GB at £26.99 a month. Perhaps EE don't know I am with BT.The question is would I be permitted to switch to EE at the lower rate?Is BT trying to move customers to EE?...

Resolved! Ive been charged twice on broadband

So today I woke up noticed I was charged twice on my broadband I originally pay it by card straight away rather than wait for it to be taken and the direct debt takes its out just before I get paid then but it come out yesterday even tho I already pa...

Reubz1811 by Investigator
  • 209 Views
  • 8 replies
  • 0 Helpful

Broadband

I’ve paid £20 today to get broadband fitted on the 31/01 but have had no confirmation email so am I getting me broadband fitted on that day if not I would like my money that you took from me and go with another company disgusted have had no email sin...

Lise65 by Visitor
  • 142 Views
  • 1 replies
  • 0 Helpful