Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40384 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73110 Views
  • 7 replies
  • 12 Helpful

1.6GB New EE slow and below speed guarantee

HeyMy 1.6GB service was working fine for about 5 days however has now slipped down to 600MB and this is the same speed that the supper line are picked up when testing my line and when I check the speed via the EE speed checker (see attached).I have t...

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svsaunders by Established Contributor
  • 445 Views
  • 2 replies
  • 0 Helpful

Re: Help

I cannot ring out so giving me a number to ring is pointless. how do i get my account open?????

Faulty order, No internet connection for weeks

Hello!I gave a broadband order almost 2 months ago. The engineer came on service activation date and closed my order with "success". But I didn't have internet connection on the activation date and next days also. So, I gave a call for fault. They sa...

mozka by Investigator
  • 261 Views
  • 3 replies
  • 1 Helpful

At a loss with Laptop Wifi Speeds

Hi, I'm at a loss and hoping someone can help as to why the Wifi speed shown on my laptop is so low compared to other devices, I'm hoping someone can help with Laptop settings etc. Long story short I had SKY Fibre 500+ for last 2 years, connection wa...

gavgronk by Investigator
  • 262 Views
  • 6 replies
  • 2 Helpful

Broadband cancellation without my request

I have received an email from EE today saying I have requested to cancel my contract with them which I haven’t. I’ve logged on to my account and under the broadband it says pending cease. how is this possible?