Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Is EE Digital Home phone tied into your broadband account in as such, if you ported your number out to another VOIP provider, it would also cease your broadband as well? I know this was the case when with BT direct.With the above question in mind, I...
@Leanne_T I recently moved over to EE with a package of 900mb download speed. I currently don't get anywhere near that as it isn't available which is annoying but understandable.. but what I'm confused about is my wifi keeps randomly spiking every co...
I upgraded from BT 900mbps service to the fantastic advertised 1.6gb service with priority gaming and work mode. After several phone calls and engineer visits the problem is still not resolved. This service is not fully supported. I have been told by...
I recently signed up for a full-fibre package with TV and 2 mini boxes, but there was an error in processing my order. The person who called me back to complete the order entered the wrong postcode (L33 1ZD instead of L33 1ZB), resulting in the equip...
A couple of days ago I received an email about an order for a home phone and TV package that I haven't made.The order was apparently made in my name, but the home address mentioned in a subsequent email is not mine (I live outside the UK), nor is the...
Can anyone explain why my data usage reports a similar figure on the two days when I was away from home and did not access my broadband as the rest of the week when I was working from home and online for several hours continuously?surely the usage s...
Hi I just got broadband and was told I now get unlimited mobile data as an existing customer will my wife get this as her phone in on my account.......
hi, wondering if when I move home can I take the broadband to the new house or will I need to organise a new provider/ system
Joined Ee 19/1/24 Neither app will work. For EE HOME app..yes turned router off and back on etc.....Ee app. When trying to link broadband to account (I can see my mobile phone section) Constantly showing message to have identity checked..ring 150. H...
I spoke to someone yesterday about getting WiFi extenders for my house as it’s struggling upstairs I was told it had all been ordered just spoke to someone today and was told it’s not been ordered but had to possibly wait until the end of the week is...
