Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40382 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73101 Views
  • 7 replies
  • 12 Helpful

Broadband

My broadband was suspended due to me missing a payment etc I have paid money this afternoon and they said they would get it connected she said it should be within 2hours and it's still flashing and not connected I've restarted it etc has this happene...

BIlling

Anybody know what charges 123 on my bill are for i have a number of 123 charges for 0.580 on my december bill  wondering just what they are for 

EE Captive Portal not loading

Hi, I recently bought the £39 for 30 days of Wifi. It worked for a day on my laptop, and then stopped working afterwards. Every other device I’ve tried using has worked. Essentially, I connect to the Wifi, and it doesn’t redirect me to the log in pag...

poor customer service

on hold for total of 25 mins, passed through security three times to finally speak to a person who put me hold again after repeatedly saying he would get me a discount on renewing broadband if i had mobiles included, and came back with an inflated co...

lulu51 by Visitor
  • 136 Views
  • 1 replies
  • 1 Helpful

Billing

I’ve just order the 150 broadband I was told the monthly cost would be £28.99 per month but in the Confirmation email of my order it said it would be £39 per months is this an old Automated email with the old price ?

Leaving EE Broadband - do I need to contact them?

Hi all,Im unfortunately leaving EE Broadband for Sky (never had issues with EE, but Sky is £10+ cheaper per month in comparison.) I've ordered my new broadband from Sky, but do I need to contact EE to tell them im leaving?I believe Sky is with Openre...

Dag24 by Visitor
  • 195 Views
  • 1 replies
  • 0 Helpful