Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40393 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73136 Views
  • 7 replies
  • 12 Helpful

EE WiFi parental controls

Hi there. I am looking to see if I can add parental controls on my EE WiFi. I cannot seem to find anything online about it and I am not sure how to do it. I can switch it off on mobile phones but not the WiFi. any help would be great 

BigDec1 by Investigator
  • 187 Views
  • 4 replies
  • 0 Helpful

Linking accounts

I am unable to link my broadband to my mobile account through the app and after requesting a call back from 150 to resolve the matter the phone rung once and rang off so I didn’t get to speak with anyone. Any ideas on how to solve this without having...

TBex by Explorer
  • 155 Views
  • 3 replies
  • 0 Helpful

Re: Broadband

Following.. was advised was getting a new up to date router only, explained I had 4 discs to ensure WiFi around the house.. now have a refund from bt a new ee router and no WiFi reaching the main rooms awaiting a response from ee.

Can’t view CCTV images on our devices

I’m having great difficulty in opening the ports to enable us to view our CCTV cameras from our devices. I’ve tried what I’ve read and to the best of my ability but to no avail - very frustrating . Is there a way an EE engineer could remotely access ...

Pauhug by Explorer
  • 139 Views
  • 3 replies
  • 0 Helpful

Landline restoration

How can I restore landline for at least incoming calls following installation of EE Smart Hub Plus.  Would it be sufficient to purchase Digital Voice Adapters and/or a mobile handset??

digital phone interference

since i have moved from BT to EE(BT), and installed my new router, my phone is now running out of the digital phone port at the back of the router. that's all fine (apart from the very annoying need to dial the full number for local calls). when i am...

Router Help

Hi , looking at joing EE with a 900mb broad band deal.I need to know if i can put the router supplied into modem only mode and use the router i currently have?Also if i have a land line via IP can i still use the modem in modem only mode?

Broadband

Hi  I use to be with bt and have been moved to ee , with bt broadband I had 3 discs which I could put in different rooms to give good wifi  but now I am with ee I can’t get a signal in my conservatory like I could with bt and now my security camera s...

trevw by Investigator
  • 185 Views
  • 4 replies
  • 0 Helpful