Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40384 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73108 Views
  • 7 replies
  • 12 Helpful

EE App WIFI Controls error

I’ve recently upgraded my broadband to the EE Full Fibre service and thus far it’s (as advertised) blistering speeds of 500mbps so no complaints there at all.unfortunately unlike as advertised I have NO App controls at all. I’ve added a picture of th...

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Being billed by both BT and EE

We recently moved from BT to EE because there didn't seem to be any choice when our BT contract ended.  Now we've received a bill from BT and one from EE - within a couple of days of each other.  How long are they both going to bill us? 

Hawkeye9 by Visitor
  • 151 Views
  • 1 replies
  • 0 Helpful

WiFi control

hi just moved over from sky and so far so good just one question I have gone on the app to setup my WiFi controls and it says it’s not available is there a wait period before I can do it or am I missing anything thanks 

EE WiFi parental controls

Hi there. I am looking to see if I can add parental controls on my EE WiFi. I cannot seem to find anything online about it and I am not sure how to do it. I can switch it off on mobile phones but not the WiFi. any help would be great 

BigDec1 by Investigator
  • 186 Views
  • 4 replies
  • 0 Helpful

Linking accounts

I am unable to link my broadband to my mobile account through the app and after requesting a call back from 150 to resolve the matter the phone rung once and rang off so I didn’t get to speak with anyone. Any ideas on how to solve this without having...

TBex by Explorer
  • 154 Views
  • 3 replies
  • 0 Helpful

Re: Broadband

Following.. was advised was getting a new up to date router only, explained I had 4 discs to ensure WiFi around the house.. now have a refund from bt a new ee router and no WiFi reaching the main rooms awaiting a response from ee.

Can’t view CCTV images on our devices

I’m having great difficulty in opening the ports to enable us to view our CCTV cameras from our devices. I’ve tried what I’ve read and to the best of my ability but to no avail - very frustrating . Is there a way an EE engineer could remotely access ...

Pauhug by Explorer
  • 138 Views
  • 3 replies
  • 0 Helpful