Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40392 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73135 Views
  • 7 replies
  • 12 Helpful

Weak WiFi signal across the house

I've recently upgraded our EE broadband to full fibre. The WiFi speed is good near the router but one floor down in our living room it is disappointingly poor. Is there a booster that can help resolve this problem? 

Synology Issues - again

Hoping for a bit of assistance. Have been sent a new EE router. The old BT router allowed my Synology to set the port forwarding rules perfectly. Like others, I am unable to get port 80 set on the router to access a small web page over the net.I can ...

Arcadash by Investigator
  • 156 Views
  • 6 replies
  • 0 Helpful

Digital home phone

I've just set up an ee smart hub plus, which is working fine with all of my appliances.  I have a phone adapter, also provided, but I  would prefer to buy a new digital cordless phone to connect directly to the system.  Can I buy any digital phone or...

Graham-58 by Investigator
  • 341 Views
  • 6 replies
  • 3 Helpful

DECT IP Phones with BT SmartHub 3

I have recently returned (as an EE Business customer) to BT as my broadband supplier After a brief flirtation with another supplier (who I won't name) I called EE to sign up to UltraFast Broadband because the router supplied by the alternative suppli...

Activation Date

I upgraded from old EE to new EE at the end of my old EE contract, no confirmation email nothing, all I know is it activates on the 22nd, can I get this brought forward.

2Tristan by Contributor
  • 122 Views
  • 3 replies
  • 0 Helpful

Wifi Disc

I have just changed my router to Smart Hub Plus.  I wish to connect my EE disc extender to it but I am have difficulty pairing it.  I have tried bringing the two units in close proximity, going to factory reset and connecting with an LAN cable all to...

Scurry1 by Explorer
  • 170 Views
  • 7 replies
  • 2 Helpful