Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40549 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73639 Views
  • 7 replies
  • 12 Helpful

Only phone app

Everything does NOT have to be about phone apps. Computers still exist and their large screens mean they are a lot better for most talks than 'phones, even for phone calls!Everything on the EE account interface and website seems to lead to 'get the a...

Bazyle by Investigator
  • 97 Views
  • 0 replies
  • 2 Helpful

EE Broadband Hardware question

Hi all,I have a question about the router and other hardware provided as part of EE Broadband.I'm currently with BT FTTP and have a Netgear Orbi mesh network.  Each Orbi satellite has an ethernet port which allows me to hardwire devices such as print...

nickl75 by Investigator
  • 242 Views
  • 9 replies
  • 4 Helpful

Activation

92 days I’ve been waiting for a connection, all because open reach messed. This is my problem how? promise after promises. Yet still no service. 

Stu105 by Explorer
  • 90 Views
  • 2 replies
  • 0 Helpful

Broadband and tv

Hi I’ve got broadband and tv with ee it won’t let me add my product to my app I could manage the WiFi from the app but since I’ve changed my email on for my phones contacts it only showing my phones on the app now but the email address for my broadba...

Renewal of BT contract meaning switch to EE

I contacted BT to renew my Broadband contract, this renewal meant a switch to EE, I now have an EE log in and my bill is shown and managed through the EE website, my new service is EE Essentials: Fibre 50.Will I get new equipment, I am still using my...

Smart/enchanched WiFi been pulled

I was speaking to EE today and i was told when asking about my enhanced WiFi not working yet, that it been pulled for a month so off line team can work on the issues it has, as it is affecting a lot of people

Resolved! Smart Hub Plus - DDNS, DMZ and Wi-Fi

Hello all,I’m currently with Sky Fibre using the Sky router in DMZ mode with wi-fi turned off. The Sky router feeds my Orbi system which serves as the router. Ideally, I would have liked to do away with the Sky router but it doesn't have a modem-only...

jmclevine by Contributor
  • 199 Views
  • 4 replies
  • 1 Helpful