Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40392 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73136 Views
  • 7 replies
  • 12 Helpful

Broadband not working

Hey my internet was turned off yesterday(9am it was already off when I woke up) ive paid my bill straight away. I know I can wait upto 24h but Im assuming its over 24h already and I still dont have a broadband back. My bills showes its been paid and ...

Broadband not linked to online account

Hi,Ive had broadband now for almost 2 years, rung multiple times and been told it’s being ‘sorted’ and still not.I get my bills to my email, of which I have an account yet I can’t view them and my broadband account doesn’t show on my account.Any idea...

SW30A Extender

I am not sure if this is in the correct topic or not, if not please advise somewhere more suitable to postWe have just had the system at home upgraded using the later EE SH31B smart hub and a couple of SW30A extenders.Can the Ethernet port on the rea...

pgwood by Investigator
  • 201 Views
  • 4 replies
  • 0 Helpful

Digital Home phone number port

Is EE Digital Home phone tied into your broadband account in as such, if you ported your number out to another VOIP provider, it would also cease your broadband as well?  I know this was the case when with BT direct.With the above question in mind, I...

Wifi Jittering?

@Leanne_T I recently moved over to EE with a package of 900mb download speed. I currently don't get anywhere near that as it isn't available which is annoying but understandable.. but what I'm confused about is my wifi keeps randomly spiking every co...

1.6gb package doesnt work

I upgraded from BT 900mbps service to the fantastic advertised 1.6gb service with priority gaming and work mode. After several phone calls and engineer visits the problem is still not resolved. This service is not fully supported. I have been told by...

Ee messed up broadband and tv

I recently signed up for a full-fibre package with TV and 2 mini boxes, but there was an error in processing my order. The person who called me back to complete the order entered the wrong postcode (L33 1ZD instead of L33 1ZB), resulting in the equip...

getting emails about an order i haven't made

A couple of days ago I received an email about an order for a home phone and TV package that I haven't made.The order was apparently made in my name, but the home address mentioned in a subsequent email is not mine (I live outside the UK), nor is the...

no55 by Visitor
  • 94 Views
  • 1 replies
  • 0 Helpful

Data usage

Can anyone explain why my data  usage reports a similar figure on the two days when I was away from home and did not access my broadband as the rest of the week when I was working from home and online for several hours continuously?surely the usage s...

Saxdude by Explorer
  • 79 Views
  • 1 replies
  • 2 Helpful