Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40592 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73768 Views
  • 7 replies
  • 12 Helpful

Miss-sold EE broadband

As my BT Halo 3+ package was due to end in January I called BT on 18 December to find out about new package. I live in a very large, very old house. When we moved to fibre the fantastic BT engineer supplied us with 3 extender disks as this was the on...

Broadband dowm

Has anyone else had the broadband connection issues all afternoon on and off and now off again nothing with WiFi working constantly ringing and nothing is happening 

Sherm55 by Visitor
  • 80 Views
  • 1 replies
  • 0 Helpful

Terrible service

I am exasperated with not getting any resolution or anyone from EE to handle my complaint of continuous NO SERVICE, NO HOME INTERNET and numerous cases opened, only for EE to send me a text saying case is now closed.it is NOT CLOSED. I am being ignor...

Sjbcb by Visitor
  • 94 Views
  • 1 replies
  • 1 Helpful

Something missing

I am beginning to wonder if I have made the right choice in switching to EE, I am not even switched on and already it is a cluster.... of problems.My package  arrived today and it looks like a smaller box is missing, no idea what it is. I have tried ...

EE Full Fibre blocking all VPNS

I wish i never switched ISP because my contract was nearly up, you can't use any personal expensive VPNS with EE outright disconnecting you and blocking connection to your device, when i called EE technical support i explained am having issues connec...

NoName113 by Investigator
  • 230 Views
  • 9 replies
  • 0 Helpful

Resolved! Blocked from using data

Was using my internet as normal, then suddenly things started to stop working.Restarted my wireless router and now cannot connect to anything on the internet and getting this message appear.I'm on an unlimited data plan with everything paid up on tim...

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No Caller display since moving to EE

HiI moved from BT to EE on the 4th of September, and ever since then, I've lost caller display. It was working perfectly up until migration day (4th of Sep)I've called up EE around 3 times since then. I had an engineer out who couldn't see any physic...

ljt84 by Investigator
  • 1522 Views
  • 11 replies
  • 0 Helpful