Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40594 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73773 Views
  • 7 replies
  • 12 Helpful

sky glass with EE broadband

Hi AllWe now have Sky Glass with EE broadband. When we turned the TV on and had Sky broadband, Sky Glass was immediately available. Now, with EE Broadband, we turn the TV on, and it takes approximately 30 seconds to allow a connection. Before this, i...

Resolved! Home Phone

I've just been changed over from BT to EE. With BT, I was ex-Directory. I've kept the same number .. will I still be ex-Directory ?

Ffloyd by Explorer
  • 87 Views
  • 2 replies
  • 1 Helpful

OpenVpn on EE Broadband (TLS Handshake Failed)

Can anyone help me at all - bit of a novice when it comes to these things.I am trying to connect to a VPN called OpenVpn and I Have been provided a profile to load in - which I managed to get to work.When I attempt to connect I get the following "log...

jre111s by Visitor
  • 86 Views
  • 1 replies
  • 0 Helpful

Resolved! EE TV modem questions

I'm looking at taking up EE broadband and TV on a new FTTP connection.1.  If I want to use the TV Box Pro, would I have to use the provided EE Smart Hub or could I use my own router instead?2.  I currently have my own router feeding a complex etherne...

RG999 by Valued Contributor
  • 249 Views
  • 15 replies
  • 6 Helpful

Wifi 6

SH2 was giving me 300mbps tops on my BT 500mbps. Looked into buying a router but the majority looked like massive upside down spiders , and expensive..solution, bought a EEwifi smart hub plus from a well known auction site for £50. Wow literally plug...

l1feways by Investigator
  • 85 Views
  • 1 replies
  • 0 Helpful

Broadband

I have moved from bt to ee broadband and got a message saying your first bill is ready log on here to view it but when I log on it wants my account number which I don’t have. 

EE 1.6gbs Ordering Issues Strike Again

Well, what a kerfuffle it is yet again with EE 1.6gb package.We’ve been on BT Full Fibre 900 for ages, and now that Openreach have finally taken their 1.8gb service out of pilot testing stage, we thought it would be a good time to move over from BT t...

EE Smart Hub Plus turning off and on

Hello there,I have recently renewed my broadband contract. I was with BT but I got offered new terms under EE now. Same service Fibre 900. I received new Hub from EE and basically was told to swap BT hub with New EE over which I did. Since i started ...