Broadband & Landline

Post here to ask/answer questions around home broadband and landline

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

NTE5_fl NTE5_all_2 Capture.JPG Capture2.JPG
XRaySpeX by Grand Master
  • 40393 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73138 Views
  • 7 replies
  • 12 Helpful

Game mode ?

Hi I must be missing some thing but where is the game and work mode ? Can’t see it I. The app plus when I try and activate my Xbox game subscription get error page in the app and same when I try and activate the discovery plus in the app just keeps g...

NursallJ by Investigator
  • 109 Views
  • 4 replies
  • 1 Helpful

Resolved! Connect device via ethernet to smart WiFi plus

Hi all, does anyone know if you can connect a device via an ethernet cable to the smart WiFi plus booster? I have a smart heating system that only supports a wired connection and ideally needs to away from the router to cover the house. Currently it ...

Jslister by Explorer
  • 183 Views
  • 4 replies
  • 2 Helpful

Broadband equipment tracking

Upgraded broadband is being installed next Monday (11th March) I received a text message today saying the equipment is on it's way along with a link and a reference number . When I click the link it takes me to the EE tracking page but it says I have...

Rubbish service

BT AND EE WHAT A JOKE A COMMUNICATION COMPANY IT CANT COMUNICATE WITH EACH OTHER .CHARGING ME 63.00 a month for copper broadband hand home fone which I can’t use because the service is ridiculous 1-2 speed coming into the house made two appointments ...

Modem fault, speed reduced over night

I have a modem that overnight went from running great to unusable speed, around 0.5mbs.I have tried new cables, factory reset other than that, it could be a fault with the modem OR because EE are now part of Plus net which is the reason i left plus n...

Moved from BT to EE on renew contract.

HiMoved to the new ee system from Bt when I rang about my renewal (Broadband and house phone) on Tuesday morning and even taken Up there sim only contract. I am sign into the ee app no problem but I can not see any information regarding my broadband ...

EE Smart Hub 2023 number only password

Hey EE community,We just received an EE Smart Hub (2023).We're looking to integrate it fully into our smart home setup with around 100 connected devices. The issue is the new hub's password requires letters and numbers, unlike the old one, which was ...