Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I was recently sold an EE broadband contract. I was still in contract with plusnet but was reassured several times by the salesperson that it’s not a problem and that EE will pay the early termination charge. Anyway, they didn’t and after several mor...
Where can I find the actual end date of my EE broadband contract? And if the contract will be end of 8 May 2024 and I want to leave EE. Anything I need to do?
So I just got the new EE Smart Hub, which seems to have a 2.4Ghz and 5.0 Ghz network running concurrently. It has replaced an old Virgin system which I routed though a Unifi Dream Machine and created separate 2.4Ghz and 5.0 Ghz networks. I have a lot...
Hi just been changed from BT to EE. I cannot connect my cordless phone line to the new router the connector does not fit into the back of the new router. Any help please?
Why is it that I cannot just simply upgrade/downgrade my broadband package online? When im logged in I cannot access any information about the current BB deals available to me because the page has always shown ''Sorry, looks like a techincal error''...
Misleading end of contract?I received a letter from EE in January 24 confirming my home broadband contract was coming to an end, only to find out it continues unless you call them to cancel.Surely the letter should state 'if you do not cancel it will...
As you can see it’s saying my estimate upload speed is 1.0 mbps and line speed is 0.0 mbps why is this? I’m on a 500/70 mbps plan, I’ve had a issue not so long ago that any EE router would not sync with my line but any other third party would, BT eng...
Are EE going to offer 'Social Tariff Broadband' to its customers on low incomes? If not, are you going to waiver cancellation fees for customers who want to switch to a provider that does offer this?
HeyBrand new customer to EE, have the Black no logo router with Full Fibre 900.i cannot find within the settings anywhere to add my no-ip DDNS login details so I can finish my home setup.any ideas where I can find this?thanks in advance
I recently noticed a promotion in the EE app for a discounted unlimited 30-day rolling SIM available to EE broadband customers. I'm currently in a 24-month broadband contract with EE that started in February. Excited about the offer, I reached out to...
