Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40315 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 72872 Views
  • 7 replies
  • 12 Helpful

Ee broadband slower and wifi controls dont work

Any1 eles swapped from bt to ee and found although promised faster speeds ect ect its actually a lot slower?    Also wifi blackspots in the house although I didn't with bt.      And the the wifi controll app doesn't work after a number of phone calls...

Wifi controls not available in EE App.

I recently renewed my BT broadband deal and switched to EE. Unfortunately whilst I was perfectly able to utilise Parental Controls in the BT App the EE App just doesn't work, when I select Wifi Controls it simply gives me a message 'We can't load thi...

mjn73 by Visitor
  • 128 Views
  • 3 replies
  • 0 Helpful

EE App Smart Wifi - cant connect

EE app installed.  Router already setup and working. Phone connected to router wifi, no problem. I'm in the EE app, middle option Smart WiFi. I click router is already set up. I click enter details manually. I click I'm connected now (as I'm already ...

GMellon by Explorer
  • 31 Views
  • 1 replies
  • 0 Helpful

EE app not working to manage Smart Hub Plus

I've hit yet another snag since moving over from BT to EE: when I open the app and go to manage my broadband, and select WiFi, it says I can't manage the settings because I'm not connected to my home WiFi. But I am: the router shows the phone as conn...

garywood84 by Established Contributor
  • 3576 Views
  • 55 replies
  • 24 Helpful

EE offer

This was outside Leamington Spa store BT and EE only offer Broadband Packages up to 70mps in my area I can’t get full fibre 

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JonnyIT21 by Investigator
  • 61 Views
  • 3 replies
  • 0 Helpful

Cancellation of Broadband Contract

Just joined EE/BT with fast fibre.  Assured that my landline number would be retained. It was not!  A neighbour had a similar problem  and has been waiting 4 weeks for rectification. After phoning 150 on the day of installation I was eventually  told...

corntaff by Investigator
  • 44 Views
  • 4 replies
  • 3 Helpful

Internet not working

Hi. I have used EE broadband for two weeks. There was no problem until last night. The device keeps flashing orange. What should I do?