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Visitor
Posts: 1
Registered: ‎13-09-2013

How can I cancel my Orange Broadband without being charged?

[ Edited ]

Please help!

 

Contacted Orange Broadband helpdesk & wanted to cancel my broadband as I've moved & there is already internet here.

 

I paid for the broadband only at my old address and the BT line was already paid for.

 

Spoke to advisor and she THREATENED me with a charge of £29 for just disconnecting the line. What a joke. I've never had issues previously and I've been a long term customer. There's no way I can move it across.

 

Feel like I've been conned Smiley Mad

Posts: 18,273
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Registered: ‎24-04-2013

Re: How can I cancel my Orange Broadband without being charged?

Are you in contract? There is ussually a 12 month contract. But you need to give 30 days notice so basically you will have 1 bill left to pay once you say you need to cancel.

Brendon

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EE Contact Details...

150 from EE Mobile
01707 315000 from any other phone
0800 079 8586 Home Broadband & EE TV

Brilliant Contributor
Posts: 3,575
Registered: ‎22-01-2013

Re: How can I cancel my Orange Broadband without being charged?

Seems like it's better to pay it than leave the amount outstanding and wreck your credit record. 

Valued Contributor
Posts: 22
Registered: ‎15-09-2013

Re: How can I cancel my Orange Broadband without being charged?

tehy are only allowed to charge u what they loose out on not full month linerentals speak to cisas 

Valued Contributor
Posts: 22
Registered: ‎15-09-2013

Re: How can I cancel my Orange Broadband without being charged?

also tell them to check the internet theres millions of people complaining about this

Posts: 18,273
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Registered: ‎24-04-2013

Re: How can I cancel my Orange Broadband without being charged?

You pay the full months. Then on next billing cycle you will receive a refund for the difference.
Brendon

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EE Contact Details...

150 from EE Mobile
01707 315000 from any other phone
0800 079 8586 Home Broadband & EE TV

Valued Contributor
Posts: 22
Registered: ‎15-09-2013

Re: How can I cancel my Orange Broadband without being charged?

i dont pay the full month i wait until they send me an actual bill like getting blood from a stone getting a refund from ee

Posts: 18,273
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Registered: ‎24-04-2013

Re: How can I cancel my Orange Broadband without being charged?

Thats how they do it so your choice
Brendon

If you think I helped please take time to press the button below
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EE Contact Details...

150 from EE Mobile
01707 315000 from any other phone
0800 079 8586 Home Broadband & EE TV

Valued Contributor
Posts: 22
Registered: ‎15-09-2013

Re: How can I cancel my Orange Broadband without being charged?

i went to cisas and im out Smiley Tongue success Smiley Tongue

 

getting mac code tomorow 

Moderator
Posts: 390
Registered: ‎10-05-2013

Re: How can I cancel my Orange Broadband without being charged?

This topic has been locked because the original poster has not replied since their initial post, and replies have gotten increasingly off-topic. Thank you all for contributing to the EE community!