17-03-2014 01:49 PM
It would be great for the MyEE app to contain an inbox for alerts, such as:
- Time to upgrade
- Bills are ready to view
- Latest offers
- Data allowance alerts
- EE press anouncements
This could also be extedned to reply to EE and use it as a communication method to bridge the gap between EE and the customer.
17-03-2014 02:32 PM
Nice idea @sdm1985 .
How would you set up the notifications for this inbox? We'd allow the user to personalise this I imagine but how would you prefer the out-of-the-box alerts to be set? It would obviouslty be a bit extreme to get alerts for each bill item.
17-03-2014 02:50 PM
I didn't mean every bill item, I meant when a bill is ready to view on a monthly basis.
This MyEE inbox would make me feel more in control of my account and let me know of any offers at that time.
17-03-2014 03:34 PM
I really like this idea also. Do you think this should be an extra 'inbox' area of the app or could it be one of the tiles that are on the current app? Would you also have this for web?
Plus I like the idea of push messages.
17-03-2014 03:35 PM
Also, on the point of regular usage updates. How often is too often? Would you like to know if you have just made a large out of plan call for example or do you wait to get your bill?
18-03-2014 11:48 AM
Roaming alerts too about costs or even expand the app to include roaming costs as a quick reference.
How often would depend on activity and preferences.
24-03-2014 01:49 PM
Lot's of ideas this week for a real time coverage checker. This is something we would love to do but we need it to be automatic. Hopefully this can happen soon. But I'm collecting your comments to add weight to the argument that we need it!
I have handed over the idea for the MyEE App Inbox as it is a great idea.