Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40385 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73122 Views
  • 7 replies
  • 12 Helpful

Flashing yellow light and no Broadband

My router has been flashing yellow now since yesterday, I’ve tried unplugging it and plugging it back in, also tried resetting it! When I’ve connected an old BT hub up , it works and I have internet  it’s just the wifi key is wrong! So I’ve paid for ...

Lg1985 by Explorer
  • 1070 Views
  • 6 replies
  • 1 Helpful

Cancelling broadband

Hi please can I cancel my broadband asap,, I moved out in February 2023, I did cancel by telephone but it has continued. my account number is ******i have paid the outstanding amount.I hope this will be the last of the broadband service which hasn’t ...

Resolved! 24 hrs of outages

IPSWICH IP3 - Had several outages in the last 24hrs. Some sessions lasting no more than 10 mins, the odd one 45 mins. Windows network reset, router reset, checked for viruses, even went VPN for a while to see if my IP was beeing targeted. Any known p...

EE Broadband Plan And Fees

Why can I not see my EE broadband plan and transactional fees when I log into my EE account? I can only see plans and fees associated with my mobile contract - not with my broadband.Thanks,Dave