Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi can found my account number for my new broadband
Hi all, I have been trying to delete a device/devices from my EE wifi but i cannot seem to do it. When i go on the smart hub page i am going to 'My Network' page and then the list of devices appear in a list. I have found the relevent device and clic...
Hi all,Does anyone know, if I sign to a EE fast fibre broadband package, will BT/EE install the required fibre from the cabinet on the roadside outside my house, up to my house? And if they do would it be free? I have fibre to the cabinet outside m...
How long after the set up of broadband should I expect the email or text allowing me to claim the free year or norton security?
Hi, asking on behalf of my aunt as I seem to be the family IT person! - she has Plusnet ADSL and BT phoneline and looking to simplify and I'll suggest she goes to EE. Where she lives FTTC and digital voice is only option on EE checker . Am I right in...
Sorry if this has been covered previously but I can find any information or help.I've recently moved to EE and on the Full Fibre 900 which is brilliant. The issue I have is that I'm not using the EE supplied Smart Hub as I have an extensive Asus Mesh...
Absolutely awful service. I was persuaded to move over from Sky after 20 years with a package including Broadband and TV. Since moving on 4 October it has been one issue after another. The TV package did not include what was agreed - mis-sold. The B...
My broadband bill has gone up from £19 to £59 .i am a pensioner on pension credit ,when I signed up I asked would it go up , and he said no grrr I feel I have been coned .i will be cancel my dd at the bank .
I was told my broadband would be up and running by 19th October and its still not
