Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
So today the new box was installed meaning the house can accept the 1.6gb fibre. Doing a few speed tests wireless and wired we are getting 900mb-910mb on both. Called up and spoke to a sales rep who said this is normal and that no wired connection ca...
Hi, I have a 2019 Smart Hub and over the last few weeks it has significantly reduced WiFi performance, speed, dropouts, range all affected.It’s gone on too long to be a broadband issue and I can’t stream TV any more. Tried 5Ghz/2.5Ghz switching. Rest...
Hi, does anyone have a geographical telephone number for customer services? Eg 01XX?My phone plan does not include 0800 or 0300 numbers and for some reason I can’t text 66033Thanks!
I ordered a brodband from EE. In the contract I was promised 150mbps, but 100mbps is guaranteed. Today the engineer installed the broadband, fired it up for the first time and tested it??? 16mbps, second test 21mbps. This is not even a quarter of wha...
Me again!So after having issues with latency spikes with the white smart hub, EE ended my contract and put me on a new one with a black Friday deal, to essentially get me a smart hub plus which should help with my issues. I was told at the time that ...
I have facing an internet problem since 3rd December 2023. The internet can only be accessed in the kitchen and it is so unconvenienced to me. There are times where, it cannot be accessed at all - sometimes I will do work from home. I have no probl...
Cannot ring out.
Hi,Recently we have been pushed by BT to switch out their router for the EE smart hub. After doing so we are not able to connect our nest cameras (1st gen) back to the wifi and hoping someone here has also experienced similar issues. Things we have ...
Hi, I have bought 2 digital home phones to work with the new EE hub. I have registered them with the hub and they show up in the HUB control centre as within reach. However both phones say no service on your line. If you scroll down the message it sa...
How do I change ee smart hub from 5GHz to 2.4GHz... I need to connect some bulbs... then change it back again... If anyone can help please...
