12-07-2014 08:21 PM
The only benefit is that EE is cheaper.
It's the slowest I've ever used and frustrating plus the "technical experts" in the Indian call centre aren't helpful in anyway, resorting to "have you turned it off and on again" scripts.
EE don't care. I'm told on the phone that EE are the fastest broadband in the uk and I'm wrong.
Screw you - in 12 months I'm going back to BT and can't wait.
14-07-2014 12:10 PM
Looks like it's happening to me too. After several years of a great connection and speeds of around 12mbs, last Sunday (6 July), we were unable to maintain a connection for more than a few minutes. It's improved then only disconnecting every hour or so but the speed has nosedived and is getting slower all the time - down to 2mbs on Saturday, 1mbs yesterday and just 0.5mbs this morning.
Several long phone calls have resulted in me having to move my router, unscrew phone points, and being told to look for a master phone socket that we do not have. It's driving me mad.
Would the fact that BT are doing fibre optic work in the area have any impact on speeds from the exchange? And I will happily admit I don't understand how these things work - I just want to switch my pc on and enjoy browsing at decent speeds!
28-08-2014 08:18 AM
02-09-2014 09:14 PM
Just to update EE have sent BT openreach round who found defective connections in the street and have fixed it. Line speed now excellent. One happy customer here!
11-10-2014 06:57 PM
11-10-2014 07:36 PM
I have found our rate dire in recent months and desperate most recently. Despite the line being good for 2.5Mbps when line tests are run I cannot recall seeing more than 1Mbps from EE, and now it fluctuates between timing out on any internet acces or 0.1Mbps, according to Broadband Speed Checker, I've resited the ADSL Modem to the house point of entry, but to no benefit. Finding who to call when your available bandwidth is practically in the Dial Up era is no fun at all. For some reason, I have a much higher Upload speed than download speed according to the line checker.
11-10-2014 09:33 PM - edited 11-10-2014 09:35 PM
Best if each of you start your own thread as this one is confusing. So if you would like help with this, start with ....
Please would you carry out the steps and provide the data as requested in the 'Broadband Speed Problem?' sticky: http://community.ee.co.uk/t5/Home-Broadband/Broadb
To phone EE: The local rate landline number 01707 315000 or for Home Broadband & EE TV - Freephone 0800 079 8586 . Also the latter for mobile queries on its Option 5.
ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC