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Visitor
Posts: 1
Registered: ‎13-09-2013

How can I cancel my Orange Broadband without being charged?

[ Edited ]

Please help!

 

Contacted Orange Broadband helpdesk & wanted to cancel my broadband as I've moved & there is already internet here.

 

I paid for the broadband only at my old address and the BT line was already paid for.

 

Spoke to advisor and she THREATENED me with a charge of £29 for just disconnecting the line. What a joke. I've never had issues previously and I've been a long term customer. There's no way I can move it across.

 

Feel like I've been conned Smiley Mad

Grand Master
Posts: 18,688
Registered: ‎24-04-2013

Re: How can I cancel my Orange Broadband without being charged?

Are you in contract? There is ussually a 12 month contract. But you need to give 30 days notice so basically you will have 1 bill left to pay once you say you need to cancel.

Brendon

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EE Contact Details...

150 from EE Mobile
0800 956 6000 (Option 5) from any other phone
0800 079 8586 Home Broadband & EE TV

Brilliant Contributor
Posts: 3,575
Registered: ‎22-01-2013

Re: How can I cancel my Orange Broadband without being charged?

Seems like it's better to pay it than leave the amount outstanding and wreck your credit record. 

Valued Contributor
Posts: 22
Registered: ‎15-09-2013

Re: How can I cancel my Orange Broadband without being charged?

tehy are only allowed to charge u what they loose out on not full month linerentals speak to cisas 

Valued Contributor
Posts: 22
Registered: ‎15-09-2013

Re: How can I cancel my Orange Broadband without being charged?

also tell them to check the internet theres millions of people complaining about this

Grand Master
Posts: 18,688
Registered: ‎24-04-2013

Re: How can I cancel my Orange Broadband without being charged?

You pay the full months. Then on next billing cycle you will receive a refund for the difference.
Brendon

If you think I helped please take time to press the button below
Community guidelines

EE Contact Details...

150 from EE Mobile
0800 956 6000 (Option 5) from any other phone
0800 079 8586 Home Broadband & EE TV

Valued Contributor
Posts: 22
Registered: ‎15-09-2013

Re: How can I cancel my Orange Broadband without being charged?

i dont pay the full month i wait until they send me an actual bill like getting blood from a stone getting a refund from ee

Grand Master
Posts: 18,688
Registered: ‎24-04-2013

Re: How can I cancel my Orange Broadband without being charged?

Thats how they do it so your choice
Brendon

If you think I helped please take time to press the button below
Community guidelines

EE Contact Details...

150 from EE Mobile
0800 956 6000 (Option 5) from any other phone
0800 079 8586 Home Broadband & EE TV

Valued Contributor
Posts: 22
Registered: ‎15-09-2013

Re: How can I cancel my Orange Broadband without being charged?

i went to cisas and im out Smiley Tongue success Smiley Tongue

 

getting mac code tomorow 

Moderator
Posts: 428
Registered: ‎10-05-2013

Re: How can I cancel my Orange Broadband without being charged?

This topic has been locked because the original poster has not replied since their initial post, and replies have gotten increasingly off-topic. Thank you all for contributing to the EE community!