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JFarr29
Posts: 1
Registered: ‎30-11-2013

EE - no signal / signal boost needed

 

I've just upgraded from an Orange Samsung S2 to an EE Samsung Note 3

 

Problem is now i have no signal at all only when I leave the village and move into the surrounding area

 

On Orange I used to have a Signal Boost app to assist the signal and it worked great in the main.

 

Where is this app on EE - I seem to have upgraded to a worse service.  That said Im 2 days into the contract so could still cancel it.

 

Thanks!

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Established Contributor
Tomo1971
Posts: 39
Registered: ‎13-05-2013

Re: EE - no signal / signal boost needed

[ Edited ]

The 'Signal Boost' was  designed to use the UMA service that Orange had. This was basically using a wifi connection to route your calls and texts through rather than using a (weak) mobile signal.

 

This is it http://help.ee.co.uk/system/selfservice.controller?CONFIGURATION=1016&PARTITION_ID=1&secureFlag=fals...

 

I find it strange that you seem to describe this ashelping you get signal in the town as well as home... you would need a wifi connection for that.

 

The Note3 doesnt support this feature (or EE dont) so your now relying on the mobile signal, which it seems is not so good in your area.

 

EE do however have a femtocell (Signal booster) that plugs into your home broadband and acts as a mini base station, you may be able to persude those on 150 to provide one of these as your signal is now bad.

 

However, I suspect that it will be an uphill battle explaining to them your reasoning behind upgrading when the signal in your area has always been bad. You need to make sure the person you speak to knows what UMA/Siganl Boost is to stand a chance

 

(edited)

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