Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Why won’t my app pair with my hub I have upgraded to ee from bt and I have got everything to work expect this.
Hi,Unwilling yesterday BT pushed me to renew with EE. I should have said no based on the bad reviews I have seen so far of EE broadband. Anyway, I have a few questions:1) my service is supposed to start tomorrow , when I check my order on my BT acco...
Had ee tv and broadband for a month have no access to bills or plans in login or app. contract shows have discovery plus and Apple TV for 6 months keep contacting ee but say need to use app but doesn’t show on the app. can ee break contract like t...
We recently switched to EE from Vodafone. When we set up the EE account, it said it had taken over the vodafone line. So now when we see what networks are available, vodafone comes up but not EE. This is fine for us because we have the old vodaf...
I upgraded my EE fibre broadband from 500mbps to the 1gbps just before Christmas, which resulted in an upgrade of my router to the Smart Hub 3 (SH31B). When I agreed to take the upgrade, I specifically asked about compatibility with my 2 Smart Wifi ...
For some reason my PS4 has suddenly decided not to connect to my BT (EE) router. All other devices are fine. Is there something that EE have changed that needs updating somewhere?! Very frustrated
I am an EX BT customer who swapped to EE following recent emails from BT. Since swapping to EE I am unable to link my new broadband account to my pre-existing mobile account. I have spoken to a number of tech team advisors over the last 2 weeks and n...
Hello,I’ve just moved my broadband onto New EE, it can’t locate the new product on my EE app (or online account). I have tried linking it, but keep getting an error message telling me there’s a problem and to ring up as ‘we need to check a few thing...
I've hit yet another snag since moving over from BT to EE: when I open the app and go to manage my broadband, and select WiFi, it says I can't manage the settings because I'm not connected to my home WiFi. But I am: the router shows the phone as conn...
