Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40394 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73138 Views
  • 7 replies
  • 12 Helpful

WiFi Controls in EE APP stuck on 'Installing update'

Hi, Hoping the community will be able to help me out. I installed my new Smart Hub Plus yesterday and I am trying to get into the WiFi controls from the EE App. I've been with EE for a number of years on full FTP. Signed a new deal the other day. Int...

Crj1981 by Investigator
  • 217 Views
  • 8 replies
  • 1 Helpful

Can someone connect me with the Dev team?

Hello there,I hope you’re all really well. I wonder if someone can help me squash a bug. Just before anything else to confirm I’ve already had some detailed help on the issue but nothing has availed. when I try and control my broadband through the EE...

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EddG by Established Contributor
  • 114 Views
  • 1 replies
  • 1 Helpful

Transferring from BT to EE account

Hello, I have today transferred from BT to EE fibre, my router is all connected and the internet is working fine.  My BT account is not showing on the app anymore so i'm assuming the connection has moved over.   When i try and log in to the EE websit...

Digital voice disconnects

Following on from all the problems I've found my phone service is dropping out on calls. One neighbour just called and we were disconnected twice!Never experienced problems before. Landline to landline call. No idea what's causing it. Any ideas? 

Neil_F by Valued Contributor
  • 555 Views
  • 13 replies
  • 2 Helpful

Can't order 1.6 Gbps package with TV?

After years of waiting we finally have Fibre installed and when ordering either via the Web or Phone, we were told we can't order the 1.6 Gbps package with TV?  Why or when will we be able to order the 1.6Gbps + TV?  (I ended up ordering the 900Mbps ...

Ar5had07 by Established Contributor
  • 40 Views
  • 1 replies
  • 0 Helpful

Changed from BT Broadband to EE

I have just changed my Broadband and have a BT Router all the new kit has arrived and is installed.  I have to return the old router but have not been sent a returns label or any box to send it back in can somebody point me in the right direction as ...

Can't find broadband account

So basically I am on my aunties plan for my phone and when i set up my broadband in my flat I used the same email and now I can't login to upgrade my broadband because every time I log in it takes me to my aunties phone account that I am a user on. I...