Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40386 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73124 Views
  • 7 replies
  • 12 Helpful

EE Smart Router Manager remove devices

When I look at the wireless I have quite a number of unknown devices showing green, so connected and therefore I cannot remove them. Is there any way of removing them as I have no idea whether they are genuine connections or not, and I don't really w...

Moving from BT to EE Mid Contract

Hi, I’m currently a BT customer but have mobiles/watches/sims with EE. I’m looking to change to EE broadband as the prices are better for the same level of service I currently pay BT for. I asked on a live chat with an EE advisor whether I would incu...

Switching Broadband

Im looking at switching from EE broadband when i move, i believe im in a 2 year contract with EE and would have a year or just under left, does anyone know roughly how much the early termination fee would be?

Resolved! EE Smart WiFi Device

HelloI ordered Fibre broadband last week and just waiting on the install, what I wanted to check was once the service is installed and running can you add EE Smart WiFi devices to your p[lan as I forgot to do this when I ordered it, can they be added...

iammbuk by Skilled Contributor
  • 70 Views
  • 2 replies
  • 1 Helpful

Webmail

I'm confused! I am a BT Broadband customer and I have now joined EE as they have merged into 1. Today we have had the new broadband installed and I have a EE login and password, the app and everything, but how do I get my emails from the web. I can n...

prob1969 by Investigator
  • 42 Views
  • 2 replies
  • 0 Helpful

New Smarthub plus daily loss of connection

Since moving from bt to ee on the fibre 900 package I've been experiencing loss of connection daily around 1am -5am... hub shows aqua light suggesting its connected to the net and the fibre modem doesnt show LOS.. Hybrid connect isn't kicking in...so...

Change of address and speeds

Hi. Looking for some advice. I maybe moving to a different address where the available speeds with EE are much slower that what I get at my current address. At the moment I'm in contract and have Fibre Max 300 with 300mb line but after checking the s...

Jasoncox by Investigator
  • 66 Views
  • 3 replies
  • 0 Helpful