Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40385 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73117 Views
  • 7 replies
  • 12 Helpful

Overcharged On Broadband

I am a very recent subscriber of EE full fibre broadband (went life 19th March) they have an offer running at the moment for new customers at £28.99 per month, I have just received my first bill and it’s come in at £30.99. I hope this isn’t a sign of...

Dalelad by Explorer
  • 52 Views
  • 3 replies
  • 0 Helpful

SH31B Management Functionality

I have an EE Smart Hub SH31B. Most of the time it works fine.One of the devices connected to the broadband network is a speaker which loses connection if it hasn't been used for a few days. Turning it off and on, and then re-pairing re-connects it, a...

gledders by Explorer
  • 59 Views
  • 3 replies
  • 1 Helpful

New Broadband order - when does the tracking update?

Evening, I placed a new BB order on the 9th - switching from BT 900Mbps to EE 1`.6Gbps.When looking to track the order it simply says - Thanks for your order.We're just updating our records. Check back later and you'll see all your order details here...

NotHimJim by Investigator
  • 91 Views
  • 2 replies
  • 1 Helpful

Wi-fi disc

Can i ask how do i go about getting the wi-fi disc for my smart hub (its the white one). i have been given a BT wi-fi disc ( the black one) .Was told that it’s compatible with my smart hub. It shows as connected on the hub management thingy but it’s ...

EE router

I've switched over to EE broadband from BT, but I'm still waiting for my router to be sent 路

Access to website has been blocked 🚫

Long shot!! 4th March 2024 my landline was supposed to be up and running. BUT new modem EE fibre 67 was sent out connected up for the 4th, and nothing? Lost all Internet alexa TV everything. Phone calls everyday hour's and hours been passed from kill...

UPnP settings XBox

Hi - my tech skills are limited and my knowledge of the XBox even more limited.Just updated to EE Smart Hub Plus and cant find UPnP settings in the Hub Manager.  I see mention of UPnP in port forwarding but I've no idea if that's what I need or how t...

EE Smart Hub SH20A - Booster/Extender needed

Hi , I have recently changed contract from BT to EE and was sent a new smart hub (SH20A)I stay in an old bungalow and have little wifi coverage at the opposite end of the house from the router for the kids gaming.Can anyone tell me what wifi extender...