Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40383 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73104 Views
  • 7 replies
  • 12 Helpful

Broadband Coverage

I’ve just moved from BT and now don’t have full broadband coverage throughout my house. The router is downstairs and some rooms upstairs can’t get an internet connection.

Eccley by Explorer
  • 12 Views
  • 1 replies
  • 0 Helpful

Sky Glass won't connect - Ethernet cable

So - The TV message says that it cannot obtain an IP address from the router and I have to "allow it". How do I do that? I'm suspicious that there's a fault with the TV itself as it won't connect via wi-fi either. I have ethernet in two other rooms -...

Dan1971 by Visitor
  • 11 Views
  • 0 replies
  • 0 Helpful

Port forwarding EE Smart Hub and Sky Q box

Hello.I recently changed my router from the BT Smart Hub 2  to the EE Smart Hub.I had my Sky Q box connected via an ethernet cable for better stability. I'm looking for the Internal port range and external port range to configure in Hub Manager. I've...

EE Smart Hub Plus Router bug

Last night my EE smart hub plus router updated the firmware from Firmware version: r1.21.0-R-940596-PROD-83002 19/12/2023 App ver 1.9.0 to Firmware version: r1.29.0-R-950306-PROD-83002 06/02/2024 App ver 1.11.0.The update has changed my settings agai...

huggons by Established Contributor
  • 640 Views
  • 17 replies
  • 0 Helpful

EE Broadband APP WifI Controls not working

I have recently signed up to EE Broadband.   My broadband is working fine, however the APP WiFi controls feature and the Wifi enhancer are not available on the app or via the website.   An error message appears and states it is a problem with EE.  I ...

Mart30 by Explorer
  • 7921 Views
  • 174 replies
  • 54 Helpful

EE App Wifi Controls not working

Hi,New to EE just setting up my broadband all was working well. Downloaded the app which went through the start up process it requested my old Wifi details and password to migrate my devices, however since then it does not recognise my wifi. I keep g...

EE Busiest home 1.6Gb service fresh install and working.

The weather was terrible, but the BT engineer was superb. For those who are curious the ONT Model is a 2023 Nokia with an orange 2.5Gb (also labelled as 2.5Gb) on the ONT. Plugged the ONT straight into my own hardware, and away I went.Simple for me, ...

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miggle by Skilled Contributor
  • 1078 Views
  • 19 replies
  • 5 Helpful

Smart Wfi Plus not working

I have been sent a Smart hub plus SH31B and Smart WIFI plus extender SW30A.  I am an existing EE broadband user, and wanted to change out my grotty (3rd party) extender to one that actually works.The new Smart hub replaced the old hub without any iss...

Waveney by Visitor
  • 523 Views
  • 4 replies
  • 1 Helpful

Shafted by BT

Well I am 77 and can do without all this. Was moved to EE for all when I tried to renew my mobile phones.  No mention of the fact I loose Virus Protection on all my devices and Discovery+ and BT Cloud.The change over is a nightmare and am just starti...