18-04-2013 08:39 PM
Contact Customer Services, pay the fee (approx £20) and wait for the email telling you that it is been done.
Make sure you confirm how long it will take, then if it takes longer you can at least ask for a refund of the fee.
19-04-2013 11:32 AM
19-04-2013 12:18 PM - edited 19-04-2013 12:18 PM
Sorry looks like you are stuck, EE won't unlock the phone unless you are a customer for >6 months
Moral of the story: NEVER buy a network locked iPhone secondhand.
11-05-2013 01:19 AM
Hi there, I´m pretty new here, I was wondering , when you ask for an Unlock from EE, you receive an e-mail but is there any Unlock code ? or in the e-mail will be written something like : congratulations , your Iphone has been unlocked, and instructions to put a non EE sim into Iphone and do the restore.? Or you will receive some kind of a code , lets say : 11UJKLLJ6 which you have to input when you connect the phone in order to finish the Unlock. Thank you very much
01-04-2014 10:59 AM
It only appears to be a problem with EE/Orange/TMobile. I purchased an iPhone 5 on eBay locked to Tesco Mobile. I phoned Tesco Mobile and because the previous owner had it for over a year I got it unlocked free of charge and within four days. Now that's Customer Care at it's best. I wish I had something good to say about EE/Orange?TMobile!