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Investigator
AlisonCrisp
Posts: 14
Registered: ‎18-03-2014

Transfer old number to new sim

Hi,

 

I changed networks from O2 to EE on Sunday 16th, got my PAC Code from O2 and rang and gave it to EE.

 

My O2 sim went off this morning after i received texts from EE saying welcome etc but the new sim with the new number on EE hasn't changed to my old number and isn't working.

 

When will this change over and start working?

 

Thanks

 

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Inyourbox
Posts: 551
Kudos: 124
Solutions: 134
Registered: ‎22-06-2013

Re: Transfer old number to new sim

[ Edited ]

Keep turning your phone off and on again throughout the day, the port can take up to 24 hours to complete.

 

When you dial your number from another phone, what do you hear?

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Investigator
AlisonCrisp
Posts: 14
Registered: ‎18-03-2014

Re: Transfer old number to new sim

Hi,

 

Ive just turned my phone back on and if i ring my old number it rings my new phone which is good but on my contacts list 'my number' still appears as the new number that came on the sim.  Should i just change this?

 

Thanks

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brendonx
Posts: 11,145
Topics: 94
Kudos: 1,143
Solutions: 713
Registered: ‎24-04-2013

Re: Transfer old number to new sim

If you can change it then yes change it.

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Investigator
AlisonCrisp
Posts: 14
Registered: ‎18-03-2014

Re: Transfer old number to new sim

Also when i send a text it doesn't come up as my old number but the new number from the new sim which is not what i want.

 

What do i do?

 

Thanks

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brendonx
Posts: 11,145
Topics: 94
Kudos: 1,143
Solutions: 713
Registered: ‎24-04-2013

Re: Transfer old number to new sim

Looks like the port hasn't completed yet. Like InYourBox has said it cane take 24 hours for it to fully complete. So turn it off over night an if it isn't finished by tomorrow, ring 150

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