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Investigator
MattAuger
Posts: 4
Registered: ‎12-10-2013

No signal on iPhone 5c

Hi,

I have picked up my iPhone 5c on an upgrade this morning, put in my SIM card but it won't pick up any signal. My 3GS is still working and shows full signal, does anyone have any idea what I am doing wrong....???
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jmitchel
Posts: 4,354
Registered: ‎30-10-2012

Re: No signal on iPhone 5c

[ Edited ]

Need a bit more info from you first.

 

Are you switching from T-Mobile or Orange to 4GEE or it this just a T-Mobile or Orange upgrade?

 

Have you activated your iPhone?  You need to either follow the initial on-screen set-up wizard or sync it with iTunes.

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Investigator
MattAuger
Posts: 4
Registered: ‎12-10-2013

Re: No signal on iPhone 5c

Hi, yeah switching from t mobile to EE. Was assured it will work straight away though..!?

Set up iPhone as usual and restored from icloud.

Thanks.
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jmitchel
Posts: 4,354
Registered: ‎30-10-2012

Re: No signal on iPhone 5c

[ Edited ]
Using your T-Mobile SIM card in your old handset, you need to send a text with the word SWITCH to 3333 to start the SIM transfer process. It can take upto 24hrs, but usually takes less than an hour. You will receive a response from EE then your T-Mobile service will disconnect, your 4GEE SIM card should then start working.
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Investigator
MattAuger
Posts: 4
Registered: ‎12-10-2013

Re: No signal on iPhone 5c

I've just tried that but it wouldn't deliver...?
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Investigator
MattAuger
Posts: 4
Registered: ‎12-10-2013

Re: No signal on iPhone 5c

(But thanks)
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