09-04-2013 03:48 PM - edited 09-04-2013 04:10 PM
EE/T-Mobile/Orange will notify you with an email.
Did you provide the correct email address and checked your spam folder?
I suggest you try the instructions below now as they might forgot to send you this but have requested the unlock for you already.
These were the instructions i received from EE when I requested my unlock:
Please make sure that your iphone is up to date the latest software version. This can be checked by connecting your device to iTunes via a PC/Mac/Laptop.
Please be aware that if you have used an unauthorised unlock on your Apple device then Orange cannot be held responsible for any errors that may occur, as this procedure will not only be unsuccessful, it may damage the device. If you have modified the software please update with the latest Apple approved version.
Apple devices differ from all other manufacturers in that there is no code required to enter into your device to unlock it. However Orange have requested on your behalf to Apple that your device be prepared for unlock and the procedure below advises how you can complete this process. Only handset’s that have been requested to be unlocked via Orange or other networks can be unlocked this way and the below instruction will not work on other Apple devices.
Apple Unlock Procedure
1)Insert a non-Orange 3G SIM card. This must be a network provider who also supplies the iphone/ipad.
2)Switch ON the handset.
3)Connect to iTunes using USB cable
4)Use the “restore” option within iTunes (located at the bottom of iTunes not the top)
5)The handset may then display: USB cable and iTunes icon.
6)Disconnect from USB then re-connect
7)Synchronise device with iTunes
8)Once synchronised a message will appear on iTunes stating “Congratulations, your iPhone has been unlocked” If using IOS5 this message will not show
9)Follow on screen set up instructions to enable new carrier settings
Your handset should now be successfully unlocked.
Should this not show, please keep other network 3G sim in the iphone and restore the iphone via iTunes making sure all data is backed up first.
You can also get some self help tips, please put the following into Google and search; support.apple.com/kb/TS3198<http://www.support.apple.com/kb/TS3198>
16-10-2013 01:26 AM
I'm going to call EE again today (currently in Oz) to try and get it sorted. They have been nothing but a nightmare for the past couple of weeks.