21-02-2014 12:20 PM - edited 24-02-2014 10:16 AM
I've been getting quite a lot of posts in the community asking how you can chat to a Customer Service agent to get live support with EE live chat.
Right now, our chat platform is in a trial period and you'll be seeing clearer steps on how to enter an ee online chat window with customer services in the near future. Currently, only EE 4GEE customers have access to live chat support.
For now though, the thing we should make clear is that you must be logged in to MyEE to get account-specific support from an agent over chat. Once you're logged in to MyEE, the option to chat to an agent will be presented once an agent becomes available.
While browsing the main EE website, you might have noticed this window popping up with a 'let's chat' invitation.
This will take you through to chat with a member of our sales team if you are interested in joining EE, but if you select the 'support' option here, you'll be invited to log into MyEE so that you can chat to the next available agent.
The community is a little different to live chat support, but the overall time period between a question being asked here and a response from one of our experts or @CustomerService agents is on the way down. I hope you'll find the community a great way to get your question answered.
11-03-2014 07:57 PM
If you select the support option, you have to log into My EE to chat with on-line advisor - HOW THE HELL DO I DO THAT WHEN MY PROB IS THAT I CAN'T LOG ON???????
11-03-2014 08:07 PM
I have done the dial 150 on my phone TWICE in the past three weeks - after being passed from one anonymous person to another, they tell me the problem is in FRANCE and they'll ask them to sort it. It doesn't get sorted.
I took out my contract via mobilephonesdirect. I'm supposed to claim cashback by e-mailing them my phone bills. I can't access my phone bills because when I try to create a log on name and password, it says it 'doesn't recognise my number'!!!
I feel I'm in a bad dream and am getting angrier by the minute! And I thought Vodaphone were bad at communicating???? Wish I was back with them - at least you could have an on-line chat with an advisor!
11-03-2014 08:12 PM
13-03-2014 05:07 AM
02-04-2014 01:50 PM - edited 02-04-2014 01:51 PM
This is brilliant. I have a 4G data card on my laptop WAN card. Quite hard to call them using that?
Also the links above dont work and since I can not connect I cant get to my "user area"
02-04-2014 03:59 PM
Also the link provided bi Jamies144 is the live chat that he got from his online account, so probably wouldn't work for anyone else as it would ask you to identify you as him when you obviously can't
11-05-2014 09:13 PM
Unfortunately I cannot dial 15 from my mobile as ee have completely cut it off. I need to contact them urgently and I cannot do so as I need to get my phone back on. can you explain to me how to do this WITHOUT ringing them up.
17-05-2014 09:56 AM
I always use what is your first pets name but never have the answer it actually is. It is always unrelated to pets in first place. Meaning it more secure.
06-06-2014 12:52 PM
I have no signal where I am so I cannot call 150. I cannot login and the system won't let me register. I basically have no way of doing anything as I also cannot access 'chat'. All I want to do is access my account ans bills which is constantly text to me but with no easy way of actually doing it. How do I log in or register an account without calling?
06-06-2014 12:53 PM
I have no signal where I am so I cannot call 150. I cannot login and the system won't let me register. I basically have no way of doing anything as I also cannot access 'chat'. All I want to do is access my account and bills which is constantly text to me but with no easy way of actually doing it.
08-06-2014 04:52 PM
Hi @aat105 ,
As this would be an account related issue, could you drop me a private message with your mobile number and full name and mobile number and after some security questions we can help.
24-06-2014 10:56 AM