Android Devices

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Unable to use data

Hi I can't use my data/internet when I'm not connecting to wifi. As far as I can see my settings are correct

Voicemail MMI code problem

Hello! I have a Samsung Galaxy Note 9. Recently I accidentally deleted the EE voicemail number, and since then, although I reinstated the number in my contacts, I have a notification message telling me I have a voicemail message waiting that I can't ...

Resolved! Phone opened in Chinese

Hi please can anyone help. EE say I need to phone for technical help but I cannot get into my phone as it suddenly opened in Chinese language. Have tried to enter my security pin and it does nothing so unable to change language or use phone.Despera...

Resolved! Black screen - cannot now use phone

My phone (Samsung) was working yesterday and then went into an infinite loop of trying to start. After approx. an hour of this it now has a black screen and is unusable in it's current state. Any suggestions? I have held the on/off button in for 20 s...

Puzzled

Why can Tesco mobile offer the Samsung Ultra for £30 cheaper than EE. Admittedly club card price which saves £13. Also includes data roaming. Been with EE for years so find it hard to believe they don't offer loyal customers good offers

couldn't send message

Hi I'm having trouble send messages everytime I try and send txt it say couldn't send message I don't know why.My Message Centre no already is +447958879879 0 Helpful Reply

Pixel 8 Android 14 HSBC app

Just upgraded wife contract and decided to go with pixel 8 as far as i know its coming with Android 14 straight in box. Do you think it will have same issues with HSBC banking app like pixel 6 when comes out with Android 13 and app didnt support that...

Pixel 8 new phone, same EE SIM, phone number is 00000000000?

Upgraded to the Pixel 8, popped my existing EE SIM in (from Pixel 6), and had to set up my Google Wallet again (seeingly not backed up or transfered).Adding my 1st card I get the message that the phone number is not recognised and would verification ...

Re: MCK CODE ON SAMSUNG

I am trying to unlock a Samsung Galaxy A 40. EE supplied an unlock code but the phone rejects it with an unlock code blocked too many incorrect attempts. Can someone please advise me what to do

WhatsApp keeps crashing on Samsung S23 Galaxy Ultra

Hi,Since Sunday whenever I try to open WhatsApp the app just immediately crashes. I've looked at advice and it suggested installing updates for WhatsApp and the phone - didn't work. Tried deleting the app and all its data and then re-installing. This...