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Discussion about devices operating on Android including unlocking your device

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Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by • EE Community Support Team
  • 51087 Views
  • 74 replies
  • 27 Helpful

Not Registered On Network

I've been on ee with the same sim for years. This morning it was working fine but suddenly I lost signal.If I try calling it say "Not Registered On Network". Any data requests say I am offline.  This is happening in more than one location and I have ...

Data left

y can i not see how many GB of data i have left it worked when i first had the sim card

Philb5 by • Explorer
  • 255 Views
  • 2 replies
  • 1 Helpful

Issues with Doro 8100

Good evening @community I recently had to do an upgrade but online the only choice i had, within the budget i needed was for a Doro 8100. on the whole the mobile is ok but it won't play a set alarm for 4am, 4.05am or 4.10am. but if i test the alarm b...

Juliet55 by • Explorer
  • 1519 Views
  • 3 replies
  • 0 Helpful

Resolved! Unlocking a second hand Huawei P30 Pro phone - and warranty

 I purchased a P30 Pro on ebay.   The seller claimed it as unlocked.   It isn't.  I have checked that it was initially an EE phone.   I have tried the IMEI EE web site - but does not work.   I have tried calling EE customer services but as I do not h...

RP88 by • Visitor
  • 516 Views
  • 1 replies
  • 1 Helpful

Wifi calling

HI FolksI have a Sony Xperia X (Model F5321) on Android 8 with ee monthly contract. Is it possible to get wifi calling on it with ee? There is no option button anywhere in settings to enable it wifi calling. Would a software update help?Thanks 

drumard by • Visitor
  • 297 Views
  • 1 replies
  • 0 Helpful

4 week old fold 4, screen line

Four days ago the screen developed a bright line permanently visible across the top right side of the main folding screen.Who do I contact about a warranty repair/exchange?

Get my old number back?

Hi, is there a way to get my old EE number back? I only had it changed a few months ago and when I try to call the number it just does a beep like its disconnected and then hangs up so I'm guessing noone has that number yet? My sons school and other ...

System Update Issue Oppo A16

The most recent system update to my Oppo A16 causes the Ebay app to crash upon loading. I have to have 3 or 4 attempts before I can use it. This is a major pain as I use ebay a lot. It has only happened since the system update which strongly suggests...

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