Android Devices

Discussion about devices operating on Android including unlocking your device

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Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by EE Community Support Team
  • 50450 Views
  • 72 replies
  • 27 Helpful

Resolved! S22 free galaxy earbuds pro

Hi I ordered online a new s22 with trade In and it says in advert on app you can claim free galaxy earbuds ? Is this true as I can't seem to find out how to do this, can someone please help 

S22 ultra locked

Have an S22 ultra which says to many login attempts.  Locked out, new phone and EE sais I have to speak to Samsung, think they need to except responsibility.  No way of unlocking 

caldri by Visitor
  • 404 Views
  • 2 replies
  • 2 Helpful

MCK CODE ON SAMSUNG

Hi guys!Please this is my first time of using a samsung phone. I entered a wrong unlocking code for a number of times and the phone is now saying that I need an MCK code to unlock. Please I did not know anything about the unlock code hence my inputti...

Tinor by Investigator
  • 5309 Views
  • 11 replies
  • 7 Helpful

Mobile data

HelloMy mobile doesn't seem to be working and it hasn't for the past couple day (from what I've noticed) I have tried multiple troubleshoot solutions from Samsung and it still does not work.So I was wondering if the EE network is down or if there is ...

EE upgrade/phone update

Has anyone updated/upgraded their Android phone following receipt of a request from m EE to do so? I did and very much wish that I hadn't. The update has wiped out all of my folders  and created a load of new, unwanted, useless Google apps. I can't f...

Denuel22 by Explorer
  • 342 Views
  • 3 replies
  • 0 Helpful

Cant make or receive calls after upgrade

         I upgraded my phone on Monday which was delivered yesterday. Tuesday I was made aware that I couldn't receive phone calls so tried calling wouldn't work either!!    Should I have received a new Sim card with my upgrade? gone from S20FE to S2...

Resolved! failed insurance claim

I was trying to make a damage claim for my Galaxy S22 Ultra but couldn't find out to select from the drop box asking for my phone's model name.And my online claim was continuously declined. Does anybody have a suggestion for these?Thanks in advance

Samsung Galaxy S21 Ultra BLACK SCREEN

Can anyone help, my phone all of a sudden has a black screen, I know it switches on as I can feel it vibrating. I have tried charging it and doing a reset (volume down and on buttons) nothing seems to be working.

CB2013 by Visitor
  • 1057 Views
  • 6 replies
  • 1 Helpful