Android Devices

Discussion about devices operating on Android including unlocking your device

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Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by EE Community Support Team
  • 50445 Views
  • 72 replies
  • 27 Helpful

Resolved! Suddenly having issues connecting to hotspot

According to EE's coverage map, there are no issues. I have a Galaxy S10 which I have been using as a hotspot with only minor issues (sometimes it takes it upon itself to switch the hotspot off), but now I can't connect to it at all. I have 3 devices...

AtheneNoctua by Established Contributor
  • 1114 Views
  • 3 replies
  • 0 Helpful

Voicemail not working

Hi have a Samsung S9 and for some reason my VM stop working few weeks ago.Trier all that bit on VM ON to 150 but it does come back with we are experiencing technical problems. Try VM off and that get accepted... really weird bit my VM still don't wor...

Raph1506 by Visitor
  • 591 Views
  • 2 replies
  • 0 Helpful

Resolved! Help needed

I wonder if anyone can advise . I have had my phone a week tomorrow from my local EE shop. The phone the s23 is great but is not as good at staying connected to WiFi as my older one the a51. All the other phones laptops and tablets in the house have ...

1609steph by Investigator
  • 557 Views
  • 10 replies
  • 2 Helpful

Resolved! My EE App not available for my phone

The My EE App is not available on the Google Play Store and when I use the link from the EE Website I can see the App but it is not available for my version of Android. It says it was designed for an older version! How do I get the App on my phone - ...

Colras by Explorer
  • 401 Views
  • 3 replies
  • 0 Helpful

Data charge

Hi, I have a data charge on my account.   I wish to cancel it, please.   It was only used when on holiday in France, last year  I think.  I do not need it, please cancel and confirm, thank you.   Roger Southall

Ee error 0 code

When I try to text I receive a ee error 0.I have  tried  turning  my phone off and on but I still have problem.  I have 3 bars on my phone. The number I'm trying is a new one  the other numbers  in my contact list still work. Can anyone  help with th...