Android Devices

Discussion about devices operating on Android including unlocking your device

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Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by EE Community Support Team
  • 50437 Views
  • 72 replies
  • 27 Helpful

Waiting for an order

Hi is anybody Else having issues with orders? I placed an order for galaxy fe buds on the 23rd November I have received a email staying order received with a order number but nothing else since. Order not showing on my account in the app and I phoned...

PE18 by Investigator
  • 296 Views
  • 7 replies
  • 0 Helpful

Resolved! Pixel 8 Pro Preorder gift - Pixel Watch 2

Hello,I pre-ordered the Pixel 8 Pro and it arrived yesterday but I've not had any email/text information for when I'll be able to claim the Pixel Watch 2. Will I be getting an email in the coming days/weeks? 

MattOrme by Investigator
  • 2220 Views
  • 7 replies
  • 2 Helpful

WiFi Calling

I've just had a message to say  my 'older device' is not compatible with wi-fi calling. I have a Google Pixel 7a which I got this year. What does this mean? I see 4G and 5G when I am not using my wi-fi so how isn't it compatible? Am a bit confused. C...

AllysonC by Investigator
  • 283 Views
  • 4 replies
  • 2 Helpful

How to remove a subscription charge

Hello I was paying for extra space on my IPhone but since upgrading my phone to an Android, I am still getting charged each month for the IPhone space. Where would I go to remove this? Thanks

Galaxy A34 G5: Screen unlock does not ask for PIN

I just upgraded to a Samsung Galaxy A34 G5. The default screen lock type is by PIN, secondary option is face recognition (set up by EE store staff).The screen lock is set to come into effect immediately after the screen turns off or after pressing th...

HMG5 by Investigator
  • 376 Views
  • 5 replies
  • 1 Helpful

Resolved! Samsung a53 where is wifi calling as per your instructions??

Omg I hate the a53. No headphone jack now no WiFi calling on it WTA!!! I checked my phone on your webste and it says Wifi calling is on it and its not? How do i work? So I'm going to pay EE each month and have been told there will be a dodgy if not N...

Mookle by Investigator
  • 280 Views
  • 2 replies
  • 1 Helpful

Samsung galaxy fold and flip screen issues

Well the saga continues...like most fold and flip customers my inner screen is faulty, developing a fault which both EE and Samsung are fully aware of, they are behaving contrary to consumer rights law and the phones are not fit for purpose, I took t...

Re: Network unlock code

Hi. This has also happened to me.I've moved from EE to vodaphone and when I inserted my new Vodafone sim card into my S10, it gave an error message asking me to type a network unlock code. I've retrieved this from EE but it rejects it saying that it'...

Ceri89 by Investigator
  • 543 Views
  • 9 replies
  • 0 Helpful