Android Devices

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Samsung Galaxy A22 5G

Any help is welcome, caller ID not showing on my phone?

Samsung S21 Out Of Stock

Ordered the Samsung S21 in Phantom grey 128gb yesterday. Said it was in stock.Had an email this morning saying call them them as there was a slight issue. Was told it's out of stock! I've already paid an upfront cost of £30 for the phone. I have no...

Resolved! Claiming Free Galaxy Note Accessory Pack with Z Fold 3

Hi there on the page for the Samsung Z Fold 3 it advised that you can claim a free galaxy note accessory pack if you go for a smart plan which i have but I cannot find any way to claim this, Thanks in advance for any help

EE Android Security Updates

Morning all, Does EE "manage" (vet / delay) device Android security updates from the Manufacturers? If so, what is the typical delay between Manufacturer release and EE customers receiving the update? Is the update process and timing up to Oppo or is...

Unlock sim

I have a UK number through EE network however I am now in UAE for work for two months and need to add an esim however my phone is locked and needs unlocking can this be done remotely? Thanks

Returning a new upgrade and getting another phone

Hi. I very recently (within 14 days) upgraded from a Samsung A70 to an IPhone SE and I hate it! Too small and feels cheap! I unboxed it and took off the protective cover, but everything is as new. Can I return and go back to a Samsung, even if i pay ...

How do I get my MCK code?

Is there a better way to contact EE than over the phone to obtain this?Currently in Thailand and cannot make phone calls. My Thai sim is not being accepted as I need an MCK code. When trying to get this through the website, by entering my IMEI, nothi...

locked device

Hi, I need support from EE to get the MCK code please, I have tried changing the SIM whilst travelling abroad and didn`t know about the need for the NCK code, so I have typed it wrongly (typed the new SIM PIN), now the phone is locked and not accepti...

Resolved! Messages

I keep getting a messabe on my phone to sync my contacts to Google what does this mean?

Resolved! Unlock my phone

Would you please unlock my phone please