EE Community

New Member
Posts: 1
Registered: ‎28-06-2013

Top Up Online Orange

Hello, I topped up my orange pay as you go sim online with a £5 top up with a vida debit card. It says the top up failed but I have been charged and not recieved the top up.

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Grand Master
Posts: 18,688
Registered: ‎24-04-2013

Re: Top Up Online Orange

It may have tried taking the money but failed, give it 24 hours as the money may appear back into your bank. If it doesn't then you need to ring customer services

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