23-01-2013 11:41 AM
I have this same problem - signed up to orange first day iphone 5 was available - got 4g and moved to ee first day it was available - still cant sign up to myEE online. Horrible experience so far (I won't go into how they botched moving phone number, moving account to business name, "lost" £50 Orange deposit, etc...).
I just want to see an itemized list of my phone charges online! Why can't this work? Four different customer service people have given me four different excuses as to why it won't work (all very dubious, IMO).
They have the marketing - 10/10, excellent branding and customer promises - but the operations of merging two companies into three (!!) have been a mess and no one behind the curtain knows what is going on. I will not stay beyond my contract if the operations and service can't deliver on the brand promise. I know of three other business users who have had similar let-downs in this area.
At least they haven't introduced more reasonable plan pricing after the first movers got locked in to two year contracts...
26-01-2013 09:39 AM