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Community Hero
brendonx
Posts: 6,967
Registered: ‎24-04-2013

Re: Charges from Buongiorno Mu???

Your mistake was accepting a call back. They won't. Get back on the phone and demand a manager and dont hang up until they put you through
Brendon
Samsung Galaxy S4 (Running Android 4.4.2 KitKat) & Note 3 (Running Android 4.4.2 KitKat) on 4GEE Extra
Please note: I am just a customer like YOU!
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Explorer
LJDowson
Posts: 2
Registered: ‎17-07-2013

Re: Charges from Buongiorno Mu???

 

I have just called EE as my £1.25 started weekly on a Thur since 18/04 so have paid £12.50 so far to June 20th - only noted today as I queried a perticular high bill this month.  Horrified to know I have unwittingly subscribed.

 

EE have said they will refund me the £12.50 and have said to text STOP to 3060 and it will unsubscribe me

 

I have done that but have received a reply saying "free message - you are not subscribed to any service on this shortcode - for more info call 0207 649 9636"

 

What should I do?

 

has this un subscribed me or not?

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Explorer
LJDowson
Posts: 2
Registered: ‎17-07-2013

Re: Charges from Buongiorno Mu???

I have rung back to make sure and EE say they have put a block on at their end so the text is really just a text confirmation that the subscription has ended. They then reconfirmed by £12.50 refund will be on my next bill and that the subscription HAS ended - for sure. They also said that the text should have been STOP ALL to 3060 and that I should try again

I did and guess what I got the exact same message - "free message - you are not subscribed to any service on this shortcode - for more info call 0207 649 9636"

Mmmmn will check my July bill just in case as I am now not convinced
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New Member
designit
Posts: 1
Registered: ‎24-07-2013

Re: Charges from Buongiorno Mu???

My charges (£1.25 every sat ) were from Buongiorno Pl. James cancelled them and gave me a phone no 02076499636 to call to cancel further stuff. On a different call Stacey however said it was something to do with t-zones (nothing to do with t-mobile apparently) but could not tell me who the company was or how I could have subscribed. As far as I am aware I never subscribed to anything and no one had access to my phone (although Stacey said I must have done this) I think that things like this really give EE/T-mobile a really bad image, in that some are very defensive on the phone. I regard charges like this as verging on the criminal, and I will be reporting it. (If enough people report things like this the police will take it seriously) I have now had a text saying I have been unsubscribed. Thank You James! Still don't know how it started!! (Can anyone tell me - perhaps a wrong press on an app?)
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Community Hero
brendonx
Posts: 6,967
Registered: ‎24-04-2013

Re: Charges from Buongiorno Mu???

It is not criminal and police wont take it seriously you can sign up without knowing on numerous thongs like every time you put your phone number in a sign up field for a site. EE are helping you stop this so they are working with you
Brendon
Samsung Galaxy S4 (Running Android 4.4.2 KitKat) & Note 3 (Running Android 4.4.2 KitKat) on 4GEE Extra
Please note: I am just a customer like YOU!
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Visitor
Rowalan
Posts: 1
Registered: ‎22-08-2013

Re: Charges from Buongiorno Mu???

I just joined T-Mobile and almost straight away started getting charges from this company.  I called T-Mobile who said they would block it and they where aware of this happening?  So why have they not blocked this company rather than allow new customers to be charged for services they didn't want or agree to,  is that not fraud?

 

I suspect it is because T-mobile make money on this but i was told that T-Mobile pay this company?  I will be contacting OFCOM as this is disgraceful and in my view T-Mobile are allowing this to happen to customers as they are aware of the issue.

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Community Hero
brendonx
Posts: 6,967
Registered: ‎24-04-2013

Re: Charges from Buongiorno Mu???

They will not be making money because they refund EVERYONE that's gets charged by them.
Brendon
Samsung Galaxy S4 (Running Android 4.4.2 KitKat) & Note 3 (Running Android 4.4.2 KitKat) on 4GEE Extra
Please note: I am just a customer like YOU!
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