25-06-2013 12:22 PM
Can anyone advise how long it actually takes to register a SIM? I ahve been on to EE about three times a day and get a completely different answer from each of their staff. Also they promise to call back but never do. I am on an overseas trip attending a series of meetings where it is essential I can send emails and with the response we can move on to the next stage . I have to leave the meeting, take a cab to my hotel and then return 30 mins later with the answer. Before anyone asks why I don't simply bring my laptop I am currently in a part of Iraq where there is mobile service but not internet access at the place where the meeting is being held. If only I had not upgraded and stayed with balckberry which is of course automatically cancelled upon moving to an i phone 5.
If anyone is reading this who is considering EE my advice is stay away at least until they can offer a professional service and can train their call centre staff to answer questions correctly and not just make up what first comes into their heads. If I behaved like this I would have lost my customers by now, wish I had such a market share I too could be so arrogant and unconcerned
26-06-2013 09:55 PM
The call centre says 24 hours, the store says pretty much straight away when it shows up on the system then when you call back the call centre they say the same as the store, so to be honest this company as not got a clue and just tells customers lies.
27-06-2013 06:54 AM
28-06-2013 09:08 AM
EE is an absolute joke - there are apparently 2000 or so people struggling with SIM activations for the past two weeks - unfortunately I happen to be one of the apparent 10% that are still not working - all rubbish talk if you ask me.
Once an issue is "identified", why one earth would it take futher days and even weeks to "resolve"?! I work in the IT industry and quite frankly, once identified, if a server stayed down for longer than 24 hours I'd most likely lose my contract!
Although on a much larger scale, surely with the hundreds of people working on it, a resolution should have been sought already!
I'm moving to a more stable network, or at least a network where I would be taken care of in such an event - apologies don't cut it I'm afraid, I expect results and not broken promises! The amount of times I've heard "it'll just be another 24 hours.." or "Please give us 48 hours.."
I can't afford to be without my phone any longer!
Insisting now on waiving of my termination fee so I can move across to another network - how they can think that they can get away with a total loss of service for over two weeks and still keep customers tied in is beyond me!
28-06-2013 03:59 PM