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Dave1
Posts: 1
Registered: ‎02-08-2013

New phone - new sim - not working?

Hi

 

Got the new Iphone 5. inserted SIM, text the magic number 3333 with the magic word.... ?SWITCH? and bang... nothing's happened?!

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Community Hero
brendonx
Posts: 7,031
Registered: ‎24-04-2013

Re: New phone - new sim - not working?

Have you restarted the phone or reset network settings?
Brendon
Samsung Galaxy S4 (Running Android 4.4.2 KitKat) & Note 3 (Running Android 4.4.2 KitKat) on 4GEE Extra
Please note: I am just a customer like YOU!
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Ace Contributor
jmitchel
Posts: 2,993
Registered: ‎30-10-2012

Re: New phone - new sim - not working?

[ Edited ]
Sorry you didn't say, but I presume you sent the SWITCH text from your old T-Mobile SIM card/handset and not from the new EE one?

On sending the SWITCH text from your TM SIM, you should get a reply along the lines of 'thanks for your request, your T-Mobile SIM card will be disconnected and your new 4GEE SIM from EE will be activated shortly'

The switch thing also only works for switching from T-Mobile to 4GEE and not from Orange to 4GEE, which is a full number port.
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