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Investigator
faisalsherry
Posts: 6
Registered: ‎06-11-2012

My EE SIM card still not activated

Hi I'm moving from Orange to ee and I wanted to use my old number I got a SIM card after 4 days then its a 2nd day but sim and isn't working saying no service:smileysad:. I called ee many times and every time I get a different reply, now ee guy said to me we have no idea when your number is going to be ported and we don't know when it's gonna be activated. But he said i have sent an email to the related department so u keep checking with the new SIM card every 4 hours. I have tried inserting the new sim many times but still no service.
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Investigator
CallumCameron
Posts: 6
Registered: ‎07-11-2012

Re: My EE SIM card still not activated

I'm having the exact same issue. Went in store and got told me that I needed to call and be activated, did it there in store and the guy on the phone said that it would be a while and he'd call me back when he gets through, a whole day later and no call back. Called customer services and told that you don't need to call and activate anymore, asked if I could still use my old sim and she went to ask and said no. Should aparently take up to 48 hours. Calling again today to see if its actually in the activation process. 

Let me know how you get on. 

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Investigator
faisalsherry
Posts: 6
Registered: ‎06-11-2012

Re: My EE SIM card still not activated

I have just called them now, ee said to me system hasn't recognised your SIM card that's y your number isn't ported. First we need to law ur orange account manually then need to port this number to ee and then activate ur SIM card manually. This process can take from 24 to 48 hours. Now again waiting...
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Investigator
CallumCameron
Posts: 6
Registered: ‎07-11-2012

Re: My EE SIM card still not activated

I just called and got the same. Wasn't in EE system and that there is a large back-log so will take at least another 24 hours to be moved across. Luckily I can just use my old sim til it changes. The support person is going to text me to let me know when it's going through. 

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Ex-Community Manager
Charlotte
Posts: 431
Registered: ‎24-10-2012

Re: My EE SIM card still not activated

Hi faisalsherry and CallumCameron, 

 

I'm sorry to hear that you're experiencing these problems. Unfortunately I am unable to help you with your specific complaints, but do be assured that I am feeding these issues back to the customer service team and they are looking into it. I very much hope that you have your phones up and running soon.

 

Do keep me posted with your progress.

 

Best,

 

Charlotte. 

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Explorer
azaf
Posts: 2
Registered: ‎05-04-2013

Re: My EE SIM card still not activated

my new sim card is not activated yet !!my name is amalia zafeiratou!please activate it !!!

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New Member
ru79dz
Posts: 1
Registered: ‎09-11-2012

Re: My EE SIM card still not activated

I've just received my EE sim today and I have been getting text messages on my old T-mobile sim giving instructions as to what to do when I've received the EE sim. I was adviced to text ?SWITCH? to 3333 using my old T-Mob sim and then insert the new EE sim afterwards. However after sending the text ?SWITCH? but i have been getting replies "Unable to process request" numerous times and still cant get my EE 4G sim activated. Its really disappointin. Customer service is on 150 is also disappointing as it takes a long time to get through the right person.

 

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Investigator
faisalsherry
Posts: 6
Registered: ‎06-11-2012

Re: My EE SIM card still not activated

How slow and bad service is this? My ee SIM card is still not activated they keep on giving me time... This is frustrating...
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Skilled Contributor
daleski75
Posts: 106
Registered: ‎30-10-2012

Re: My EE SIM card still not activated

There is a lot of us in the same boat and I don't think any of us will have a working SIM anytime soon.
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Investigator
patmustard
Posts: 3
Registered: ‎18-04-2013

Re: My EE SIM card still not activated

I know someone who works for ee cust services. You guys are always bashing them. You don't realise how tough it is on a new network. Theya re trying their hardest. Much feedback is very good and don't get the impression they do not care. They do.

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