06-11-2012 10:41 PM
07-11-2012 09:04 AM
I'm having the exact same issue. Went in store and got told me that I needed to call and be activated, did it there in store and the guy on the phone said that it would be a while and he'd call me back when he gets through, a whole day later and no call back. Called customer services and told that you don't need to call and activate anymore, asked if I could still use my old sim and she went to ask and said no. Should aparently take up to 48 hours. Calling again today to see if its actually in the activation process.
Let me know how you get on.
07-11-2012 09:30 AM
07-11-2012 11:33 AM
I just called and got the same. Wasn't in EE system and that there is a large back-log so will take at least another 24 hours to be moved across. Luckily I can just use my old sim til it changes. The support person is going to text me to let me know when it's going through.
07-11-2012 11:50 AM
Hi faisalsherry and CallumCameron,
I'm sorry to hear that you're experiencing these problems. Unfortunately I am unable to help you with your specific complaints, but do be assured that I am feeding these issues back to the customer service team and they are looking into it. I very much hope that you have your phones up and running soon.
Do keep me posted with your progress.
09-11-2012 07:56 PM
I've just received my EE sim today and I have been getting text messages on my old T-mobile sim giving instructions as to what to do when I've received the EE sim. I was adviced to text ?SWITCH? to 3333 using my old T-Mob sim and then insert the new EE sim afterwards. However after sending the text ?SWITCH? but i have been getting replies "Unable to process request" numerous times and still cant get my EE 4G sim activated. Its really disappointin. Customer service is on 150 is also disappointing as it takes a long time to get through the right person.
18-04-2013 09:46 PM
I know someone who works for ee cust services. You guys are always bashing them. You don't realise how tough it is on a new network. Theya re trying their hardest. Much feedback is very good and don't get the impression they do not care. They do.