16-11-2012 08:39 AM
19-11-2012 05:59 PM
My Sim Card is still not activated and it's been almost a week. I have spoken to three different people via chat and spoken to someone on the phone from a Phones4U store.
I know I this should be addressed to Phones4U staff, but as the rude man in the Redditch branch of the EE Store told me after looking down his nose at me that I need to go elsewhere with my phone.
Each time I called they say my phone has been activated already and they will need a contact number to call me so they can advise me on my case... I have not had a single phone call anmd I keep getting the same response. I'm about to return my phone and cancelling my contract as I'm bored with being fobbed off.
So far my collegues have been asking about my experiences with 4G and EE, and naturally my responses have not been favorable.
daleski75, my phone (Nokia Lumia 920) also says emergency calls only, but I have tried my T-Mobile sim card in it and it works fine with that, so it could still be the sim card, in fact due to the manual activation of EE, its likely a human error on the part of activating, or they have ordered a whole load of bad sims.
20-11-2012 10:22 AM
I'm sorry to hear this.
If you send me your name, details and a brief description of your problem to me in a private message (just click on my name and then send user a private message) and I will make sure a customer service expert looks into this.
20-11-2012 10:48 AM
Looks like I am just at the start of the story. How long will it take to activate the EE SIM? I just spoke to a chap in EE and he asked for my SIM Serial #. He reckon the EE sim should be activated within 5 to 20 min, but can take up to 24H. will it really take more than a week?
As I am from T-Mobile, I did send the 'SWITCH' sms to 3333, but I got the reply 'Sorry but your response was not recognised, please check and try again'.
20-11-2012 03:32 PM
i havenbeen wait for 6 days now for my EE sim and iphone to be activated, call in to CS each day and all you get is it well work in dus course, feel real sorry for the people in CS as it seems they do not being informed what is going on or how long it will take, but 6 days to activate a sim & phone come on
A new and not very happy EE customer