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Investigator
Posts: 4
Registered: ‎15-11-2012

Huawei Mobile Wifi Dongle and SIM

[ Edited ]

I have recently ordered a Huawei mobile wifi dongle and have received it today. However, the SIM you have given me with it is not compatible with the device. The manual says you cannot use a dual standard/micro sim card. I have tried to fit in the SIM you gave me but it does NOT fit. It fits in upside down, but not the right way up. I am trying to call your tech support but I have been on hold for 17 minutes so far. I am not impressed.

 

 

Investigator
Posts: 4
Registered: ‎15-11-2012

Re: Huawei Mobile Wifi Dongle and SIM

Sharon (ext 60232) is speaking to another department and has promised to call me back... hmm

Expert Contributor
Posts: 135
Registered: ‎03-11-2012

Re: Huawei Mobile Wifi Dongle and SIM

Hi there.I'm afraid EE customer services do not officially monitor this forum. Charlotte (community manager) may be able to point you in the right direction though.

Ex-Community Manager
Posts: 424
Registered: ‎24-10-2012

Re: Huawei Mobile Wifi Dongle and SIM

Hi Tayla,

 

Are you still having problems? If so, send me your name, number and a brief description of your problem in a private message and I'll make sure the right person looks into this. You can PM me by clicking on my name and then send user a private message.

 

Thanks,

 

Charlotte.