21-11-2012 03:56 PM
I called 150 about this yesterday but I really don't think the agent understood what I was saying.
I have had more dropped calls since moving to EE from Orange in the last 2 weeks than I've had in the previous 2 years; no exageration.
Watching what's happening, the signal as I travel around the country is 3G or maybe LTE for a minor portion of the time; I'm not seeing 2G, ever!
While thats fine, I'm finding that when I get dropped calls it's becuase the 3G signal has fallen to say 1 bar, it's not handing off to a 2G signal to retain the call. Often the carrier remains open and my call remains 'in progress' although the other side has been dropped. The person I called tells me they hear speach go 'digitised' and then the call fails.
My questions is (and was to 150 yesterday) should the EE call be falling back to 2G?
While LTE and fast data is great being able to make reliable calls is a fundamental point of having a phone; EE should not loose sight of this!
21-11-2012 04:49 PM
Given the current technology, LTE can only be used for carrying data only. So whenever you make a phone call, your phone will fall back to 3G or 2G.
Now regarding to 2G, I have never expericed this issue and I suspect if that's something relating to your phone's settings or bad masks within the areas you visited.
Which phone do you have at the moment ? Make sure your phone is set to "Automatic" rather than "LTE/3G only".
P.S. I'm just a customer like you
21-11-2012 05:12 PM
Sure; I understand about LTE and calls...
Well, I've had dropped calls in a number of differing locations. So far being Manchester, Sheffield, Selby, Birmingham, Chester le Street. I get about a bit you see
My phone is an iPhone 5, it is set to Automatic too.
150 checked those settings but I didn't really see why them asking if LTE was enabled would have a varience on whether a call dropped given that currently voice traffic doesn't go over LTE in the UK
Do you ever see a 2G signal on your handset, even when signal is low? As I say, since migrating to EE from orange I haven't seen a 2G signal it's always 3G - even if only 1 bar
21-11-2012 05:54 PM
Sounds like your problem is exactly that - your phone failing to fall back to 2G when it can't maintain a 3G signal. I'm on 4GEE and I've noticed that my S3 does fall back to 2G as required (though fortunately that's not very often).
21-11-2012 06:54 PM
P.S. I'm just a customer like you
25-01-2013 12:59 PM
I've got an iphone 5 too and mine's dropped calls constantly since i got it.
Last night i was on the phone for 15 minutes and the call dropped 4 times. It's getting beyond a joke.
Can anyone suggest anything that seems to have worked for them in terms of fixing the issue?
07-05-2013 05:21 PM
My wife has a iphone 5 on orange ee (not 4g) and suffers the same. When I enquired why my galaxy s3 or note 2 dont have the same problem, the operator explained that when the signal goes, say a mast goes down, the galaxy's drop to 2g to continue with the call.
Iphone 5 on orange is 4g/3g only, so is unable to drop to 2g to continue, hence the problems.
We have called 150 and reset the network 3x's now and she is still suffering the same problems, dropped call, aweful call quality and the person on the other end of the phone constantly saying they cant hear her.
Ordered a sim adaptor to try the nano sim in another phone to see if its any better. will at least then be sure if its the phone, sim or network....
07-05-2013 08:07 PM
Another major flaw with the EE network is that they have so much capacity (numerous cell sites) your phone some times doesn't actually know which 1 to connect to.... Result drop call especially when on the move. I know this information won't sort your problem but gives you a little bit of knowledge on the network works. Smooth transitions would be great but it doesn't always work like that.